Claudine Bennett
York
Summary
Self motivating professional seeking employment in a new, challenging, and diverse work environment which will offer opportunity for growth and job satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
ION Facility Serves
05.2024 - 02.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Area Supervisor
Impact Cleaning Services
10.2020 - 06.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
Food Manager
Cineplex Entertainment
01.2004 - 03.2020
- Scheduling and managing of staff
- Monitor and maintenance of food temperatures
- Ordering of food and concession stand products
- Accounts payable
- Maintenance of a clean and sanitized work environment
- Conducted regular financial audits of the business to identify areas of improvement and develop strategies for increased revenue generation.
- Collaborated with other department managers to create cross-functional promotions and special events that boosted sales revenue.
- Established strong relationships with suppliers to ensure timely delivery of premium-quality ingredients at competitive prices.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
Operations Manager
Cineplex Entertainment
01.2004 - 03.2020
- Opening and closing of facility
- Hiring of staff and development training
- Daily, weekly, and monthly audit preparation
- Showtime operation and programing
- Guest services coordination
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
High School Diploma -
Henry Street High School
Whitby, ON01.1998
Skills
- Proficient in Microsoft office tools
- Exceptional interpersonal skills
- Manage people and information related task efficiently
- Organized
- Efficient
- Detailed oriented
Languages
English
Full Professional
Certification
- CPR Certified
- Smart Serve Certified
- Food Handler Certified
Timeline
Supervisor of Operations
ION Facility Serves
05.2024 - 02.2025
Area Supervisor
Impact Cleaning Services
10.2020 - 06.2023
Food Manager
Cineplex Entertainment
01.2004 - 03.2020
Operations Manager
Cineplex Entertainment
01.2004 - 03.2020
High School Diploma -
Henry Street High School
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