Summary
Work History
Education
Skills
Timeline
Generic

Claudina Fernandes

Calgary,AB

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Work History

Restaurant Server

restaurant la vita
Angola, Luanda
  • Assisted other servers as needed during peak hours or special events.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Recorded orders accurately into the Point of Sale system.
  • Ensured compliance with health and safety regulations.

Front Desk Concierge

hotel marriot
China, Guangzhou
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Developed strong relationships with clients through effective communication skills.
  • Coordinated reservations for transportation services such as taxis, limousines and shuttles.
  • Conducted regular inspections of public areas within the hotel premises in order to identify potential maintenance issues.
  • Provided concierge services such as making dinner reservations or recommending activities for tourists.
  • Developed relationships with vendors in order to provide quality services at competitive prices.
  • Resolved guest complaints by providing timely customer service solutions.
  • Provided information about hotel services, amenities, local attractions and directions to guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.

Front Desk Receptionist

hotel vida boa
Portugal, Lisbon
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.

Education

High School Diploma -

College Carla Alexandre
Angola

Skills

  • Table management
  • Food and beverage pairings
  • Dining area maintenance
  • Register operation
  • High volume dining
  • Daily specials memorization
  • Cleanliness

Timeline

Restaurant Server

restaurant la vita

Front Desk Concierge

hotel marriot

Front Desk Receptionist

hotel vida boa

High School Diploma -

College Carla Alexandre

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Claudina Fernandes