Claudia Robin Botha-Blauw

• Inventory & Stock Management.

• Maintained and balanced daily inventory schedules using IQ, Macro, and Stock Schedule systems.

• Generated, verified, and distributed accurate Stock on Hand (S.O.H.) reports to stakeholders.

• Tracked, managed, and recorded daily inventory consumption and data entry.

• Created new stock codes within the Macro Management System.

• Partnered with production teams to forecast demand and ensure optimal product availability.

• Reconciliation & Finance:

• Executed comprehensive end-of-month reconciliations for factory inventory, production costs, and vendor costs.

• Managed monthly cold store account reconciliations and storage billing.

• Processed vendor and internal inventory transactions, including Goods Received Vouchers (GRVs) and internal transfers via IQ.

• Compliance & Import Logistics:

• Audited and verified international import documentation to ensure regulatory compliance.

• Prepared and submitted DAFF applications for Conditional, Red Cross, and Import Permits using both online and manual systems.

• Facilitated and coordinated applications for Heat Treatment Processing with DAFF.

• Operations & Administration.

• Spearheaded inventory distribution to factories and customers utilizing the Macro system.

• Handled complex inventory queries, investigated discrepancies, and implemented corrective actions.

• Processed system-wide adjustments and transactional records (GRVs, GIs, IRs, IIs, XRs) within Macro.

• Supported the sales department with inventory replenishment and new item notifications.

• Assisted the Pickstore department with administrative picking and sales operations support.

• Provided high-quality administrative backup, including switchboard relief.

• Compliance & Permit Management:

• Prepared and procured critical shipping documentation to secure regulatory import permits.

• Facilitated and submitted online and manual import applications through the DAFF system.

• Tracked, extracted, and distributed approved digital permits, and coordinated with shipping agents to collect hardcopy documentation.

• Liaison & Communication:

• Acted as the primary point of contact between government entities (BMA, DAFF) and internal management to resolve permit and product queries efficiently.

• Collaborated closely with international suppliers and shipping agents to streamline logistics workflows.

• Data Management & Tracking:

• Maintained and continuously updated the internal Permit Tracker to ensure real-time status visibility.

• Systematically sorted, verified, allocated, scanned, and archived shipping files on the company drive by order number.

• Reconciled stock counts against system data and investigated variances.
• Coordinated stock takes and verified counts with warehouse teams.
• Tracked low-stock items and flagged replenishment needs to management.
• Monitored stock levels to ensure adequate supply for production needs.
• Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
• Managed the accurate ordering, receiving and issuing of stock items.
• Counted inventory with daily cycles and periodic full-scale audits.
• Worked closely with sales team to provide information regarding product availability.
• Completed regular checks on stock levels and compared against forecasted demand.
• Investigated discrepancies between physical count and computer system data.
• Analyzed inventory requirements based on customer demand forecasts.
• Implemented systems to improve tracking of materials throughout the supply chain.
• Replenished items to maintain stock availability.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Resolved or assisted in handling routine customer concerns within established guidelines.
• Coordinated with management to identify and resolve inventory discrepancies.
• Demonstrated great teamwork skills with staff members involved in production and transport.

• Order Processing & Fulfillment: Conducted systematic inventory picking, generated orders, amended picking slips, and produced issue documents to ensure efficient order fulfillment.

• Data Integrity & Administration: Managed log sheets, archived and filed documents, resolved inventory queries, and tracked discrepancies to maintain data accuracy and integrity.

• Leadership & Onboarding: Developed and implemented employee training programs, established departmental SOPs, mentored team members, and optimized workflows to enhance team effectiveness.

Achieved recognition for operational excellence and received promotion to stock controller.

• Managed data and records efficiently to support departmental operations.

• Systematically managed the sorting, scanning, indexing, and archiving of high-volume departmental records.

• Ensured absolute quality control by verifying that all scanned documents were clear, legible, and accurately uploaded.

• Served as central point of contact for rapid retrieval and distribution of data and physical files, facilitating collaboration among cross-functional teams.

Acted as central point of contact for rapid retrieval and distribution of data and physical files, facilitating collaboration among cross-functional teams.

• Executed secure document disposal and shredding protocols, ensuring compliance with company retention procedures.

• Conducted comprehensive monthly financial and stock reconciliations for two dedicated Britos retail outlets.

• Advanced career through consistent performance and skill development. through demonstrated skills and performance.

• Front-of-House Excellence: Delivered high-tier hospitality and guest relations, proactively resolving service complaints and special requests to maximize customer satisfaction and retention.

• Reservation & System Management: Streamlined front-desk operations by managing digital and phone-in reservations and efficiently routing incoming traffic through the switchboard.

• Financial Accountability: Maintained revenue integrity by overseeing guest billing accuracy, processing account payments, and auditing daily petty cash floats.

• Facilities & Risk Management: Ensured building safety by reporting maintenance hazards to management and maintaining certification in emergency fire evacuation and first aid protocols.

• Managed procurement and high-volume inventory distribution for major corporate accounts (Shoprite/Checkers Hyper).

• Oversaw bulk dispatch operations and inventory quality control upon receipt, ensuring accuracy during periodic stock-takes.

• Coordinated order fulfillment workflows by reviewing admin picking sheets and preparing bulk orders for driver collection.

• Oversaw bulk dispatch operations and inventory quality control upon receipt, ensuring accuracy during periodic stock takes.

• Investigated operational queries and trained warehouse personnel on departmental procedures, improving compliance and operational understanding.

• Compiled confidential documentation to support internal HR grievance and disciplinary hearing processes.

• Delivered exceptional front-of-house customer service, handling guest check-ins, requests, and rapid complaint resolution.

• Processed online and telephonic room reservations while efficiently managing email correspondence and main switchboard lines to ensure seamless guest experiences.

• Managed guest billing and payment processing alongside daily petty cash float tracking, ensuring financial accuracy and accountability.

• Maintained reception area presentation and swiftly escalated facility maintenance or cleanliness issues to management, enhancing guest satisfaction.

• Maintained full compliance with corporate health, safety, first aid, and emergency fire evacuation procedures.