Claudia Maria Ballester Serrano
Edmonton,AB
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dry Cleaner Customer Service Representative
Millcreek Dry Cleaners
Edmonton, Alberta
02.2024 - Current
- Handled incoming calls promptly while providing accurate information about services available.
- Collected deposits or payments and arranged for billing.
- Greeted customers and provided excellent customer service.
- Stocked shelves with merchandise and supplies as needed.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Verified customer information such as name, address, phone number, email address.
- Coordinated deliveries of garments between stores and customers.
- Prepared clothing for pick-up or delivery according to instructions from customers.
- Maintained accurate records of customer orders and payments.
- Greeted customers warmly and provided excellent customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers in completing forms for special orders and alterations.
Crew Leader
A-1 Lawn & Snow
Edmonton, Alberta
01.2021 - Current
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Grocery Supervisor
Hello India Supermarket
Edmonton, Alberta
03.2023 - 01.2024
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Prepared monthly financial statements for review by management team members.
- Directed and supervised staff performance.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored cashier performance, providing feedback and coaching as needed.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Organized promotional displays around the store to attract more customers.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
Medical Assistant
Haven Medical Centre
Edmonton, Alberta
05.2022 - 12.2022
- Assisted back office patient processes to reduce office wait times.
- Educated patients about medications, procedures and physician's instructions.
- Inspected equipment to ensure proper working order prior to use on patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Language Assistant
PUblic Schools
Holguin, Holguin
02.2016 - 12.2016
- Provided individual support to students who needed extra help in mastering the language skills.
- Developed lesson plans based on the curriculum requirements.
- Created a friendly atmosphere conducive to learning through positive reinforcement techniques.
- Assisted language teachers in preparing course materials and activities for the classroom environment.
Education
High School Diploma -
Public Schools
Cuba04-2014
Teacher - Foreign Languages Education
University of Holguin
CubaSkills
- Customer service
- Team leadership
- Communication skills
- Time management
- Employee training
- Problem-solving skills
- Member account management
- Attention to detail
- Payment processing
- Record keeping
- [Language] fluency
- Interpersonal skills
- Professional phone service
- Task prioritization
- Decision-making
- Active listening
- Computer Skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Punjabi
Professional
Certification
- SPECIAL BOILER OPERATOR
Timeline
Dry Cleaner Customer Service Representative
Millcreek Dry Cleaners
02.2024 - Current
Grocery Supervisor
Hello India Supermarket
03.2023 - 01.2024
Medical Assistant
Haven Medical Centre
05.2022 - 12.2022
Crew Leader
A-1 Lawn & Snow
01.2021 - Current
Language Assistant
PUblic Schools
02.2016 - 12.2016
High School Diploma -
Public Schools
Teacher - Foreign Languages Education
University of Holguin
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