Claudia Lorena Moreno Oviedo
DIEPPE,New Brunswick
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events.
Overview
12
12
years of professional experience
Work History
Personal Support Worker
Briarlea Home Care
Moncton, NB
09.2022 - 08.2023
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Warehouse Assistant
Metales y Maderas del Risaralda ( Colombia)
Pereira, Risaralda
09.2019 - 08.2021
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Collaborated with other departments to coordinate product delivery schedules.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Inspected and moved products to designated areas in warehouse.
Customer Service Executive
Coomeva EPS (Colombia)
Pereira, Risaralda
07.2017 - 07.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Administrative Officer
Directv Colombia Ltda
Pereira, Risaralda
02.2012 - 09.2016
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Monitored office inventory to maintain supply levels.
- Monitored email accounts regularly and responded appropriately within established timeframes.
Education
BBA - Administrative Business Management
University Remington
Colombia10-2016
BBA - Logistics And Supply Chain Management
Servicio Nacional De Aprendizaje SENA
Pereira06-2005
Skills
- Privacy and confidentiality
- Household organization
- Emotional Support
- Toileting assistance
Timeline
Personal Support Worker
Briarlea Home Care
09.2022 - 08.2023
Warehouse Assistant
Metales y Maderas del Risaralda ( Colombia)
09.2019 - 08.2021
Customer Service Executive
Coomeva EPS (Colombia)
07.2017 - 07.2018
Administrative Officer
Directv Colombia Ltda
02.2012 - 09.2016
BBA - Administrative Business Management
University Remington
BBA - Logistics And Supply Chain Management
Servicio Nacional De Aprendizaje SENA
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