Claudia Kayonga Legault
Office Manager
Toronto,Ontario
Summary
Experienced Office Management with Strong Administration Skills. Experienced optimizing productivity, efficiency and service quality across various environments. Dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
High energy, with proven leadership, critical thinking and project management abilities gained during over 15-year of administrative career. Experienced in managing clerical requirement by smoothly organizing resources to keep teams efficient and achieve daily targets in responsive and dynamic business conditions. Collaborating with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
4
4
3 Certificates, 1 diploma, 1 BA
5
5
years of post-secondary education
Work History
Bilingual Intake Navigator
Saint Elizabeth Health Care
Toronto, Ontario
10.2022 - Current
- Handled inbound calls of about 50-100 inbound calls per shift.
- Completing triage through healthcare system and helping clients to access Collect health care service they need, such as registering for family doctor, enrolling in smoking cessation, nutrition or lactation program.
- Collecting and documenting demographic, symptoms, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
- Maintain professional, respecting confidentiality policies and showing caring attitude when interacting with caller/patients, providing outstanding customer service at all times.
- Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to appropriate program for clinical assessment/information, and/or refers patients to community information and programs
- Document accurately and promptly
Bilingual Intake Donor Coordinator
UNICEF Canada
Mississauga, Ontario
10.2021 - 03.2023
- Handled inbound calls both in French as well as in English
- Corresponded and responded to supporter / donor inquiries.
- Processed donations that came through different channels - gift cards, online donations, on phone,...
- Processed gifts orders and kept up with order status updates for donors/supporters.
- Performed other related duties and assignments, as required.
Administrative Office Manager
Salvagnini America
Mississauga, Ontario
09.2021 - 10.2022
- Managed -6 person administrative team dedicated to service and shipping department in high-volume setting.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Operate personal computer to access e - mail, electronic calendars, and other basic office software for onboarding staffs
- Management of payables and receivables (checks /wire to vendors and deposit)
- Exercise administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service
- Billing customers, coordinate collection and preparation of financial reports
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Service and Project Coordinator
DXPE Enterprises
Brampton, ON
04.2013 - 09.2021
- Managed projects and handled schedules to maintain deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Arranged travel and accommodation for team members and project partners.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Front End Manager
Walmart Canada
Mississauga, Ontario
01.2019 - 02.2021
- Managed Front End Department that included up to 50 rotating associates daily.
- Assisted call-in customers with questions and orders
- Resolved concerns with products or services to help with retention and drive sales and addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Oversaw scheduling and coordination shifts, absents, and vacations to keep coverage and smoothed workflow in department.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Delivered performance reviews, recommending additional training or advancements
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Sustainable Community Development
Oxford College of Arts And Technology
Toronto, ON09.2021
BBA - Human Resources Administration
Rene Cassin
Lyon, France 04.2019 - 12.2021
Skills
- Over 15 years of customer care
- Administration skills with strong data
- Coordinating projects and monitoring day-to-day activities
- Supporting operational objectives and ensuring policies, practices and procedures are followed
- General office management
- French, English, Spanish and Swahili
- Advanced with office software: MS Office, QuickBooks, SAGE, SAP
- Detail oriented, very organized and able to work well under pressure
- Time Management
- Planning Events
- Employee Performance Evaluations
- Inventory Management
- Human Resources Processes
- Customer Relationship Management
- Production and Service Schedules management
- Financial Services Support
Certification
2021: Non-Violent Crisis Intervention
2021: CPR
2023: Bilingual French Certificate
Timeline
Bilingual Intake Navigator
Saint Elizabeth Health Care
10.2022 - Current
Bilingual Intake Donor Coordinator
UNICEF Canada
10.2021 - 03.2023
Administrative Office Manager
Salvagnini America
09.2021 - 10.2022
BBA - Human Resources Administration
Rene Cassin
04.2019 - 12.2021
Front End Manager
Walmart Canada
01.2019 - 02.2021
Service and Project Coordinator
DXPE Enterprises
04.2013 - 09.2021
Associate of Science - Sustainable Community Development
Oxford College of Arts And Technology
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