Claudia Itzel Villeda Zarraga
Aromas
Summary
Dynamic professional with expertise in customer service and communication, honed at Gold's Gym. Successfully increased membership sales by leveraging bilingual skills and problem-solving abilities. Proven track record in administrative support and data management, ensuring seamless operations. Adept at fostering positive client relationships and enhancing team collaboration to drive business success.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Gold's Gym
Watsonville
09.2023 - 06.2025
- Sold memberships to new members, and provided information about the membership and the gym in general to potential prospects.
- Welcoming members every time they come to the gym helps them feel welcome.
- In charge of managing bank account information in our members' accounts for their monthly payments.
- Cleaning tasks in order to give a good appearance to the premises, and reracking equipment back to its place after being left around the gym.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Assisted guests with check-in and checkout procedures, including taking payments through the phone or modifying payment methods.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Trained new employees on proper front desk operations and customer service techniques.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Weitress
Rafael Mexican Grill
Salinas
05.2023 - 09.2023
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers and provided menus.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Associate of Arts - Nutrition Sciences
Cabrillo College
Aptos, CA05-2025
Skills
- Customer service
- Communication skills
- Team collaboration
- Membership sales
- Administrative support
- Data management
- Cash handling
- Scheduling
- Documentation and recordkeeping
- Listening skills
- Data entry
- POS systems
- Payment processing
- Problem-solving skills
- Fluent in Spanish and English
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Assistant
Gold's Gym
09.2023 - 06.2025
Weitress
Rafael Mexican Grill
05.2023 - 09.2023
Associate of Arts - Nutrition Sciences
Cabrillo College
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