Claudia Campagna
Ajax
Summary
A high impact Senior Account Analyst specializing in Account Receivables and Billing with a diverse range of experience in effectively leading account initiatives. An innovative forward-thinker who is skilled in leveraging excellent communication and leadership tactics in order to establish lucrative collaboration, continuous process improvement and profitable growth. Highly skilled in various elements of financial analysis and resolution to conflict with a proven ability in taking a strategic approach to identifying opportunities and presenting supporting data.
Overview
21
21
years of professional experience
Work History
Account Receivable and Billing Specialist
SUMMIT INTERCONNECT
01.2021 - Current
- Account Receivable and Billing Specialist for Toronto and Orange Division of Summit Interconnect
- Collaborated with cross-functional teams to resolve billing discrepancies, facilitating prompt resolution of customer concerns.
- Partnered with sales teams to ensure accurate pricing structures were applied on all invoices, preventing revenue leakage due to incorrect charges or discounts applied.
- Monitored customer account balances for irregularities or potential fraud, taking appropriate action to safeguard company assets.
- Facilitated successful collections efforts through diplomatic negotiations with past-due customers, minimizing write-offs and maintaining positive relationships with clients.
- Enhanced cash flow by ensuring timely and accurate invoicing for clients and maintaining up-to-date accounts receivable records.
- Maintained strong client relationships through effective communication regarding account status, invoice inquiries, and payment arrangements.
Account Analyst | Accounts Receivable
Aviva Insurance Canada
01.2015 - 01.2018
- Billing
- Provided high levels of service to clients; maintaining a meticulous attention to detail and leveraging exceptional critical thinking in order to accurately reconcile broker submissions and analyze premium and suspense activity.
- Worked in close alignment with customers to investigate customer inquiries; exercising exceptional professionalism in order to present effective solutions that were both client-focused and in compliance with corporate objectives, policies and procedures.
- Developed and delivered various broker reports, addressing any discrepancies and fostering ongoing professional relationships with business partners which were built on trust and high-quality service.
- Played a key role within the organization by establishing and maintaining a success rate relative to productivity and account reconciliation.
- Worked on numerous projects identifying deficiencies and implementing new processes for effect, profitable change.
Senior Account Analyst
AIG CANADA
01.2005 - 01.2014
- Early Resolution & collections
- Maintained open collaboration with business partners, addressing any accounting discrepancies and providing mutually beneficial solutions to resolve disputed items.
- Recognized for reaching and maintaining a high success rate in resolving queries of concern prior to escalation.
Education
Alternative Dispute Resolution Certificate -
Humber College
01.2004
Diploma - Legal Assistant
Humber College
01.2004
Skills
- Account Reconciliation
- Accounts Receivable
- Accounts Payable
- Early Resolution
- Mediation
- Conflict Resolution
- Accounting
- Bank Reconciliation
- Process Improvement
- Balance Sheet Reconciliation
- Office Management
Languages
English - Advanced
Full Professional
Spanish
Full Professional
Timeline
Account Receivable and Billing Specialist
SUMMIT INTERCONNECT
01.2021 - Current
Account Analyst | Accounts Receivable
Aviva Insurance Canada
01.2015 - 01.2018
Senior Account Analyst
AIG CANADA
01.2005 - 01.2014
Diploma - Legal Assistant
Humber College
Alternative Dispute Resolution Certificate -
Humber College
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