Claudia Alejandra Hanlon
Salmon Arm,BC
Summary
I am Self Motivated , Responsible. Also fun to work with and always optimistic and eager to start and finish strong.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Online Supervisor
Can-Call
North Vancouver, BC
10.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees for production positions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Store Manager
Michael Hill
VANCOUVER, British Columbia
01.2011 - 12.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
No Degree - Hotel Management And Tourism
INACAP
Santiago- ChileSkills
- Online Communication
- Continuous Improvement Projects
- Motivating Performers
- Scheduling and Coordinating
- Administration and Reporting
- Performance Motivation
- Consultative Sales Approach
Additional Information
I would really appreciate the opportunity to talk to you and start a brand new career.
Thank You very much
Timeline
Online Supervisor
Can-Call
10.2013 - Current
Store Manager
Michael Hill
01.2011 - 12.2011
No Degree - Hotel Management And Tourism
INACAP
Love to Snowboard , swim, Mountain Bike , Hike, etc.
I think we live in one of the most wonderful places in the world and Taking advantage of our surroundings is a magnificent privilege!!!!!
Spanish speaking as well.
I was born in Santiago , Chile and I moved to Canada at a very young age.
Here I have found Heaven on Earth.
Love to Snowboard , swim, Mountain Bike , Hike, etc.
I think we live in one of the most wonderful places in the world and Taking advantage of our surroundings is a magnificent privilege!!!!!
Spanish speaking as well.
I was born in Santiago , Chile and I moved to Canada at a very young age.
Here I have found Heaven on Earth.
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