Claudia A. Huarcaya
Lawndale
Summary
Dedicated Customer Service Coordinator with expertise in complaint handling and customer relationship management. Committed to promoting high satisfaction by efficiently resolving complex customer issues.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
American Airlines
Los Angeles
01.2022 - Current
- Coordinated customer inquiries and resolved issues efficiently.
- Managed communication between departments to enhance service delivery.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments to resolve complex customer issues quickly.
Customer Assistance Representative
Envoy Airlines
Los Angeles
04.2021 - 01.2022
- Efficiently pushing passengers in a wheelchair to and from their arrival and departure gate.
- Assisting passengers with moving luggage to their vehicles, rolling customer-occupied wheelchairs safely down the jet bridge, and ensuring wheel brakes are in place before allowing passengers to exit the wheelchair.
Barista
Starbucks
Torrance
10.2019 - 04.2021
- Operated coffee brewing equipment and maintained inventory levels effectively.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Customer Service Airline Agent
Hallmark Aviation
Los Angeles
11.2016 - 10.2019
- Assisted in check-in processes using airline reservation systems.
- Provided excellent customer service to passengers at the airport terminal.
- Handled passenger inquiries and resolved issues effectively.
- Processed luggage and ensured proper tagging for flights.
- Collaborated with ground staff such as baggage handlers and mechanics when needed.
- Confirmed seating assignments for passengers based on their preferences and availability.
- Provided customer service to travelers at ticket counters, gates and other locations throughout airports.
Cashier Helper
McDonald's Restaurant
Torrance
05.2014 - 09.2016
- Handled cash transactions and operated the register efficiently.
- Stocked supplies and organized inventory for food preparation.
- Supported kitchen staff during peak hours to ensure smooth operations.
- Maintained cleanliness of dining area and service counters.
Education
Associate of Arts - Arts And Humanities
Santa Monica College
Santa Monica, CA06-2023
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA06-2023
Skills
- Customer relationship management
- Effective communication
- Customer service excellence
- Customer focus
- Complaint handling
- Skilled multi-tasker
- Cash handling
- Customer relations
- Work prioritization
- Staffing coordination
- Customer focused
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Coordinator
American Airlines
01.2022 - Current
Customer Assistance Representative
Envoy Airlines
04.2021 - 01.2022
Barista
Starbucks
10.2019 - 04.2021
Customer Service Airline Agent
Hallmark Aviation
11.2016 - 10.2019
Cashier Helper
McDonald's Restaurant
05.2014 - 09.2016
Associate of Arts - Arts And Humanities
Santa Monica College
Associate of Arts - Social And Behavioral Science
Santa Monica College