Claudia Becerra
Victorville
Summary
Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
9
9
years of professional experience
Work History
Manager/Cashier Supervisor
El Compa Mexican Grill
Victorville
10.2019 - 07.2023
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Managed daily paperwork related to cash register operations including bank deposits.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Created weekly schedules for staff coverage based on peak business hours.
Manager
Tortas Sinaloa
Fontana
06.2016 - 02.2019
- overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining profitability. Being responsible for coordinating front-of-house and back-of-house operations, managing inventory, training and scheduling staff, and handling customer complaints. Additionally, ensuring compliance with health and safety regulations, managing budgets, and implementing strategies to increase sales.
Barista Shift Supervisor
Green Crush Inc.
Glendale
05.2014 - 06.2016
- Lead and supervise staff, Plan, assign, and direct the work of the Juice Bar staff, overseeing daily operations, including scheduling, training, and supervision. This includes coaching, motivating, and delegating tasks, as well as addressing complaints and resolving problems.
- Train and develop staff in product knowledge, selling techniques, merchandising, and customer service. Provide coaching and training on performance expectations.
- Appraise staff performance, rewarding and disciplining employees according to company policies.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA08-2028
Skills
- Conflict resolution
- Critical thinking
- Motivational skills
- Organizational growth
- Report generation
- Verbal and written communication
- Work prioritization
- Strategic planning
Languages
English
Professional
Spanish
Professional
Timeline
Manager/Cashier Supervisor
El Compa Mexican Grill
10.2019 - 07.2023
Manager
Tortas Sinaloa
06.2016 - 02.2019
Barista Shift Supervisor
Green Crush Inc.
05.2014 - 06.2016
Associate of Science - Nursing
Victor Valley College