Claudia Walerys
Summary
Extensive experience in customer service and team management, prioritizing reliability and consistency. Notable accomplishments include meeting and surpassing client's expectations while maintaining highest quality work standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
YVR
Vancouver, BC
01.2022 - 03.2022
- Ringing up sales at the cashier, opening and closing tills in my section.
- Replenishing stock items from the warehouse and communicated what items were needed.
- Helped travelers with general information and direction of airport gates, including the navigation to other stores carrying different products.
Medical Office Assistant
VGH
Vancouver, BC
03.2020 - 04.2020
- Company Overview: Dermatology Surgery
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
- Assisted with referrals and prepared medical records for patients.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Dermatology Surgery
Stock and Retail Associate
Forever 21
Burnaby, BC
01.2018 - 09.2019
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
Cashier and Cook
Tim Hortons
Burnaby, BC
01.2017 - 01.2019
- Processed customer payments quickly and returned exact change and receipts.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Information Officer
Service Canada
Burnaby, BC
01.2016 - 12.2016
- Greeted and directed voters to their voting stations.
Education
Certified College Diploma -
Vancouver College of Dental Hygiene
New Westminster09.2024
Certified College Diploma -
Medical Reception College Ltd
Vancouver03.2020
High School Diploma -
New Westminster Secondary School
New Westminster06.2016
Skills
- Infection control/asepsis
- Cash handling accuracy
- Multitasking
- Medical terminology
- Typing (45 wpm)
- Confidentiality
- Microsoft Office, Excel, ConsultPro
- Personable, compassionate, and respectful
- Work great independently and as a team
- Great at listening and giving advice
- Problem solving
- Critical thinking
School Experience
Vancouver College of Dental Hygiene
- Knowledge on patient safety, operating dental equipment, utilization and extensive proficiency of taking conventional and digital x-rays (bitewings and total mount series). No experience but proficient in cephalometric and panoramic radiography.
- Comprehension on different stages of periodontal disease (gingivitis/periodontitis), caries process, fluoride, systemic diseases, oral cancer screenings, code of ethics, diversity training, transmission of diseases.
- Experience in performing dental prophylaxis using hand instrumentation and ultrasonic scaling with different tips, HVAC suctions, polishing, application of fluoride varnish, sharpening tools, application of preventive sealants, taking impressions using alginate, making whitening trays, periodontal probing.
- Skills in asepsis, sterilization of instruments in ultrasonic bath and wrapping instruments for autoclaving. Comprehensive understanding of flushing dental waterlines for more than 2 minutes to avoid communicable diseases. Experience with ConsultPro software, booking clients through phone and email.
Medical Reception College
- Experience with wrapping instruments for the Autoclave.
- Prepared various instruments for basic examination in walk-in clinic such as; urine test strips, stool/urine cups, Pap smear test kit, gauze, bandages, medical scissors, adhesive tape, bandages, AED.
- Ensured safety and cleanliness of examination rooms such as; exam table, table paper, gloves, hand sanitizer, paper towels, paper charting.
Certification
- Criminal Record Check
- Local Anesthesia (supraperiosteal, incisive, infra alveolar & buccal nerve block, PSA, MSA, ASA)
- Herbology
Languages
- English, fluent
- Polish
Volunteer Experience
- 10 hours helping students at dental hygiene school
- Shadowing dental hygienists
- Plan International
- Vancouver Sun Run
- Red Cross
References
Available upon request
Timeline
Sales Associate
YVR
01.2022 - 03.2022
Medical Office Assistant
VGH
03.2020 - 04.2020
Stock and Retail Associate
Forever 21
01.2018 - 09.2019
Cashier and Cook
Tim Hortons
01.2017 - 01.2019
Information Officer
Service Canada
01.2016 - 12.2016
Certified College Diploma -
Vancouver College of Dental Hygiene
Certified College Diploma -
Medical Reception College Ltd
High School Diploma -
New Westminster Secondary School
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