Claudia Velazquez
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Manager
Dawson+Sawyer
03.2021 - Current
- Improved crew efficiency by implementing streamlined workflows and processes.
- Enhanced team performance with regular training sessions and evaluations.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
Receptionist
Bouri Contracting
07.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Dental Receptionist
Peke-Dent
04.2013 - 06.2016
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Scheduled, rescheduled, and cancelled appointments for dental patients..
Education
High School Diploma -
CBTIS MEXICO
Skills
- Worker Training
- Problem solving
- Crew Leadership
- Safety Monitoring
- Language Skills
- Data Entry
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
First Aid Level 1
Timeline
Crew Manager
Dawson+Sawyer
03.2021 - Current
Receptionist
Bouri Contracting
07.2019 - 02.2021
Dental Receptionist
Peke-Dent
04.2013 - 06.2016
High School Diploma -
CBTIS MEXICO
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