Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Claudia Tozzi

St-Eustache,Québec

Summary

Operations Support Manager / Executive Assistant / Office Manager / Customer Support with more than 30 years in office management, support staff management, training and supervision and event planning. Seven years spent working overseas with NATO. Fluent in French and English.

Overview

38
38
years of professional experience

Work History

Customer Support Administrator

CAE
Montreal, Quebec
03.2023 - 07.2024
  • Managed all customer requests, including Crew tags and schedule changes in Gemini;
  • Generated a comprehensive Customer Survey report using raw data from Qualtrics, presenting results to leadership on a monthly basis;
  • Oversaw all projects aimed at enhancing the Montreal Training Centre;
  • Conducted regular walkarounds of the Training Centre and classrooms to verify the accuracy and currency of equipment (Apple TVs, podium computers, FAA computers, wirefall computers) and displayed schedules;
  • Managed inventory of Instructor Pilots’ and Technicians’ uniforms; Conducted VIP tours of the Training Centre and flight simulators.

Operations Support Manager

Wyvern Ltd.
Montreal, Quebec
01.2015 - 01.2020
  • Provided customer support for all our Part 135 operators with Wyvern membership
  • Verified Pilot and aircraft safety Survey (PASS) reports, verified and uploaded certificates of insurance and Ops specs and ensured pilot and aircraft data was current
  • Performed pilot and operator background checks, as well as, trained new operators and new employees on the Wyvern system
  • Performed Desk Reviews (mini audits) on international operators.

S1/Admin. Assistant

NATO Int'l Security Assistance Force (ISAF)
Kabul, Afghanistan
03.2008 - 01.2014
  • Responsible for all administrative and personnel matters related to the Base Support Group (BSG) Crisis Establishment by foreseeing shortfalls in manning and ensuring replacements for both civilian and military personnel;
  • Tracked, reviewed and followed up on leave requests and sick leaves for military and civilians;
  • Revised Job Descriptions, screened applications for short listing of candidates and occasionally served as member on selection panels;
  • Tracked, reviewed and edited NATO/National awards and NATO Evaluation Reports;
  • NATO SECRET Security Clearance.

Office Manager

Jeffrey Simbrow Associates
Montreal, Quebec
01.2007 - 03.2008
  • Managed the Montreal office of JSA and supervised Reception area;
  • Performed new hire orientation and handled all travel arrangements;
  • Managed stationery and office related costs and performed desktop work for account servicing teams.

Help Desk / Switchboard Operator

SNC Lavalin-PAE, NATO Stabilization Force (SFOR)
Velika Kladusa, Bosnia & Herzegovina
09.2003 - 12.2005
  • This was a 13-month contract position to support the Canadian Military overseas.

Office Manager

Aerospace Concepts
Montreal, Quebec
12.1999 - 08.2002
  • Reported to President & CEO. Organized and structured the Montreal office. Handled all customer invoicing and incoming revenue. Prepared proposals and contracts as well as handled all travel reservations;
  • Maintained high volume of reports on each customer aircraft on TRIRIGA system (Web based reporting). Handled all office's major purchases (furniture and electronics). Maintained employee records and controlled stationery costs.

Senior Secretary

Bombardier Aerospace
Montreal, Quebec
07.1994 - 04.1999
  • Acted as Office Coordinator & served as Group Leader to the clerical team. Assisted in all senior management meetings (setup, agenda, meals, presentations and took part in decision-making process);
  • Research and developed Financial Reports and issued monthly Forecasts. Involved in year Budget process;
  • Served as spokesperson for the Director of Training.

Word Processing Operator

Bombardier Aerospace
Montreal, Quebec
02.1986 - 06.1994
  • Text editing Flight Manuals.

Education

Diploma of Collegial Studies (DSC) -

Champlain College
St-Lambert, Quebec, Canada
01.1985

Skills

  • MS Word
  • Excel
  • Powerpoint
  • Outlook
  • Ariba
  • Gemini
  • Document Handling System (DHS)
  • SharePoint
  • Concur

Accomplishments

Supported CEOs and NATO Base Commanders through manpower management, calendar organization and preparation for meetings. Played key role in obtaining military manpower from NATO nations for the manning of the Base Support Group with ISAF (International Security Assistance Force) in Kabul, Afghanistan.

Timeline

Customer Support Administrator

CAE
03.2023 - 07.2024

Operations Support Manager

Wyvern Ltd.
01.2015 - 01.2020

S1/Admin. Assistant

NATO Int'l Security Assistance Force (ISAF)
03.2008 - 01.2014

Office Manager

Jeffrey Simbrow Associates
01.2007 - 03.2008

Help Desk / Switchboard Operator

SNC Lavalin-PAE, NATO Stabilization Force (SFOR)
09.2003 - 12.2005

Office Manager

Aerospace Concepts
12.1999 - 08.2002

Senior Secretary

Bombardier Aerospace
07.1994 - 04.1999

Word Processing Operator

Bombardier Aerospace
02.1986 - 06.1994

Diploma of Collegial Studies (DSC) -

Champlain College

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Claudia Tozzi