Claudia Sanjita Khandoker

Conducted comprehensive threat analysis and produced assessments for tribal community and enterprise.

Monitored security risks and utilized diverse data sources to identify potential threats.

Developed strategic analytical products and briefings for casino and tribal leadership.

Coordinated with tribal leaders and law enforcement to strengthen security protocols, ensuring community safety.

Participated in partnerships with law enforcement focused on terrorism liaison and workplace violence prevention.

Ensured compliance with federal, state, and tribal regulations and gaming standards.

Provided clear communication regarding policies to the public while fostering positive relationships.

Assisted team members during major incidents, providing on-call support for urgent situations to maintain operational response.

• Assisted in database marketing processes and campaigns, ensuring timely and accurate communication with internal stakeholders and facilitating integration with strategic marketing initiatives.
• Organized and scheduled meetings, supported communication for campaign approvals, and addressed inquiries from internal and external customers regarding database marketing campaigns.
• Processed department invoices, check requests, contracts, and reimbursements, managing related financial documentation and submitting expense reports to maintain budget accuracy.

• Managed VIP guest arrivals, ensured accuracy of guest profiles, and coordinated with internal departments for seamless escort and amenity delivery.
• Suggested tailored guest experiences and coordinated travel, lodging, and entertainment bookings to meet individual preferences.
• Handled high-volume inbound and outbound communications to manage hotel, entertainment, and special event reservations for VIP patrons.
• Reviewed daily arrival reports to fulfill special guest requests and coordinated with sponsorship teams for efficient distribution of event tickets.
• Maintained up-to-date and accurate guest records, including contact information, preferences, and reservation changes.
• Supported Casino Hosts with timely patron information and addressed ad hoc requests to enhance overall guest experience.
• Demonstrated strong multitasking, problem-solving, and communication skills in a fast-paced, guest-focused environment.
• Protect confidential information in compliance with tribal gaming regulations and internal policies.

• Utilizes diverse intelligence sources, including human, signal, imagery, and social network data, to conduct thorough analyses and produce detailed reports.
• Identified intelligence gaps and evaluated accuracy of gathered information, delivering weekly briefings to higher authorities on potential threats and recommended actions.
• Maintained and updated target database, generating weekly patterns of life to identify trends and potential threats for proactive intelligence assessments.
• Develops detailed profiles of individuals associated with terrorist activities, focusing on character analysis and relevant background information.
• Operates i2 Analyst Notebook software to create structured charts and comprehensive reports regarding terrorist threats and profiles.

• Troubleshot and maintained Windows Server 2000/2003 and Windows NT to ensure system reliability and performance while resolving diverse user hardware and software issues.
• Built strong relationships with clients, service providers, and dealers through effective communication, active listening, and tailored recommendations to improve service quality.
• Supported management with scheduling and service protocol improvements, analyzed market potential for prospective customers, prepared proposals and contracts, and contributed to design and execution of marketing plans.