Claudia Robles

Detail-oriented and patient-focused Medical Assistant and Phototherapy Technician with over 30 years of experience delivering safe light-based treatments. Proven track record in operating narrowband UVB booths and UVA systems under dermatologist supervision. Committed to meticulous dosage tracking, strict safety protocols, and providing empathetic patient education for chronic skin conditions.

• Assisted in administering narrowband UVB and UVA therapy to patients. Supported patient comfort during UV treatments. Monitored patient responses to therapy sessions.
• Electronic Medical Records
• Developed and enforced safety guidelines and shielding practices to protect patient well-being.
• Assisted in calibrating and tracking doses for accurate administration. Supported tracking processes to ensure consistent dose management. Facilitated calibration activities to maintain proper dosing protocols.
• Skin Assessment & Documentation
• Infection Control Protocols
• Cultivated strong interpersonal communication skills to foster positive relationships among colleagues.

Professional Experience

Administer phototherapy sessions weekly for patients with psoriasis, eczema, vitiligo, and cutaneous T-cell lymphoma according to physician prescriptions.

• Calibrate and operate specialized light booth equipment, precisely tracking cumulative radiation dosages to prevent adverse side effects or skin burns.
• Facilitated patient preparation for treatment by applying topical solutions, ensuring proper positioning, and enforcing strict compliance with protective UV eyewear.
• Oversaw patient monitoring during procedures, ensuring accurate documentation of skin reactions and treatment progression.
• Maintain sterile environments by sanitizing light booths, hand/foot units between appointments.
• Conduct daily equipment safety checks and log light output measurements to ensure machinery operates within clinical guidelines.

• Managed daily office operations, ensuring efficient workflow and adherence to protocols.
• Implemented office procedures that improved communication and streamlined administrative tasks.
• Coordinated scheduling for patient appointments, optimizing staff availability and resource allocation.
• Oversaw inventory management, maintaining adequate supplies for seamless office functionality.
• Coordinated office operations, ensuring efficient workflow among staff and departments.
• Developed and implemented office policies, enhancing administrative efficiency and compliance standards.
• Managed scheduling and appointment systems, optimizing physician availability for patient consultations.
• Trained and mentored new administrative staff, fostering a collaborative team environment.
• Oversaw inventory management, ensuring adequate supply levels for medical equipment and office materials.
• Facilitated communication between healthcare providers and patients, enhancing service delivery quality.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.