Claudia Rivera
London,ON
Summary
Industrial Engineer specialized in Senior Management, with experience in the service, health, construction, cooperative and financial sectors in administrative, managerial, commercial and financial areas. Driver of results, dynamism in planning and business management, ability to work in a team with a high degree of responsibility, honesty and leadership. Excellent interpersonal relationships, and creation of cooperation and trust in working teams.
Overview
21
21
years of professional experience
Work History
Chief Executive Officer
Cooperativa La Rosa
05.2020 - 04.2023
- Oversaw business-wide changes to modernize procedures and organization.
- Devised and presented business plans and forecasts to board of directors.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Office Director
Coomeva Medicina Prepagada
10.2014 - 10.2016
- Guaranteed the proper management and growth of the office, carried out activities with auditors, providers and suppliers to provide a good service that met the needs of users.
- Established strategies for cost control, ensuring recoveries from providers, greater auditing of specific regulations, guaranteeing the entry of UPC with compliance in user income.
- Controlled finances, and auditing operations to lower costs and keep business operating within budget, saving over $2 million CAD.
Senior Sales Director
Coomeva Medicina Prepagada
10.2014 - 10.2016
- Consolidated, trained and managed commercial sales teams in two branches - Pereira and Cartago for the sale of prepaid medical programs.
- Exceeded established KPI for Dental Elite Program between the months of April and May 2015.
Senior Branch Manager
Banco BBVA - Lago Uribe
08.2013 - 08.2014
- Defined strategies to achieve recruitment, training and placement goals.
- The first among 6 managers in training to be assigned an office and formally appointed to the position.
Commercial, Administrative and Financial Manager
O.V. Constructora
11.2010 - 02.2013
- Managed, trained and oversaw hiring, onboarding and retention of sales team.
- Determined feasibility of projects and how they would be presented at large.
- Achieved 30% in sales at the launching event of a project and reached a break-even point in 3 months.
Regional Manager
Coomeva Cooperativa Financiera
09.2002 - 11.2010
- Maintained the corporate image of the Coomeva business group in the community for the Cartago area and its 12 surrounding municipalities.
- Guaranteed compliance with financial and social goals and budgets of the branches by linking associates, education, recreation, culture, solidarity, insurance and personal and business banking.
- Obtained the best labor climate index in the region for 4 consecutive years.
- Obtained all annual bonuses for productivity.
Education
Bachelor of Science - Industrial Engineering
Universidad Tecnologica De Pereira
Pereira, ColombiaManagement And Leadership
Universidad Libre
Pereira, ColombiaSkills
- Strategic Direction
- Leadership and People Development
- Relationship Management
- Financial Management
- Process Improvement
- Budgeting and Cost Control
- Corporate leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Chief Executive Officer
Cooperativa La Rosa
05.2020 - 04.2023
Office Director
Coomeva Medicina Prepagada
10.2014 - 10.2016
Senior Sales Director
Coomeva Medicina Prepagada
10.2014 - 10.2016
Senior Branch Manager
Banco BBVA - Lago Uribe
08.2013 - 08.2014
Commercial, Administrative and Financial Manager
O.V. Constructora
11.2010 - 02.2013
Regional Manager
Coomeva Cooperativa Financiera
09.2002 - 11.2010
Bachelor of Science - Industrial Engineering
Universidad Tecnologica De Pereira
Management And Leadership
Universidad Libre
Similar Profiles
MILENI COLÓN RODRÍGUEZMILENI COLÓN RODRÍGUEZ
Customer Service Representative at Cooperativa A/C La Sagrada FamiliaCustomer Service Representative at Cooperativa A/C La Sagrada Familia
Benedetta ZaniniBenedetta Zanini
Educatrice di classe at Cooperativa sociale la sorgenteEducatrice di classe at Cooperativa sociale la sorgente
Natalia Hernandez ColmenaresNatalia Hernandez Colmenares
Volunteer at La Cooperativa Campesina De CaliforniaVolunteer at La Cooperativa Campesina De California
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC