Claudia Ricardo
Toronto,ON
Summary
Polite and professional successful in applying strong knowledgeable and dedicated customer service.
Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Child Caregiver
Self-employed
06.2011 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Cultivated strong relationships with parents, providing regular updates on their child''s progress and wellbeing.
- Assisted in toilet training efforts using positive reinforcement strategies.
- Promoted creativity in children with engaging arts and crafts projects.
- CPR/first aid infants, children and adults. Trained in using Automated External Defibrillator( AED)
Visa Specialist
TD Bank Call Center
01.2013 - 06.2013
- Managed 60 + high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires navigated our systems and protocols, fostering teamwork within call center.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bank Teller
CIBC Bank
03.2007 - 06.2011
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Contributed to welcoming branch environment by maintaining clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Participated in ongoing professional development programs offered by bank, staying up-to-date with industry trends and enhancing job performance.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
Customer Service Representative
Second Cup Coffee
May1997 - 09.2007
- Responded to customer requests for products, services, and company information.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Referred to price sheets and special sale bulletins to enter price changes.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Mentored new hires, providing guidance to ensure their successful integration into team.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Reduced staff turnover by implementing targeted training programs and fostering positive work environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Insurance Underwriter
Encon Group
01.2000 - 09.2003
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Maximized underwriting efficiency with implementation of automated systems for policy evaluations.
- Developed strong working relationships with brokers, enhancing collaboration on complex cases requiring tailored solutions.
- Analyzed data to identify trends and predict future insurance needs.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Education
Medical Office Administrator
George Brown College
Toronto, ON06.2008
High School Diploma -
St Mary Catholic Academy
Toronto, ON06.1999
Skills
- Patience and understanding
- CPR training
- Workflow Optimization
- Willing to Learn
- Data Entry
- Customer Service
- Inbound phone calls
- Cash Handling
- Interpersonal Skills
- Computer Skills
Timeline
Visa Specialist
TD Bank Call Center
01.2013 - 06.2013
Child Caregiver
Self-employed
06.2011 - Current
Bank Teller
CIBC Bank
03.2007 - 06.2011
Insurance Underwriter
Encon Group
01.2000 - 09.2003
Customer Service Representative
Second Cup Coffee
May1997 - 09.2007
Medical Office Administrator
George Brown College
High School Diploma -
St Mary Catholic Academy