Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Reyes

Hamilton,Canada

Summary

Dynamic Developmental Support Worker at Beth Tikvah Foundation, adept at fostering empathetic communication and training staff. Recognized for problem-solving abilities and strong organizational skills, I excel in adapting to client needs while ensuring safety and satisfaction. Committed to enhancing client experiences through tailored support and effective medication administration.

Overview

6
6
years of professional experience

Work History

Developmental Support Worker

Beth Tikvah Foundation of Hamilton
03.2023 - Current
  • Supporting individuals with cognitive and intellectual disabilities through their daily tasks & outings
  • Receiving, preparing, and administrating medication
  • Facilitated clear and empathetic communication with clients and their families to ensure understanding of care plans and progress
  • Quickly adjusted to changing environments and situations, demonstrating flexibility in handling unexpected challenges or shifts in client needs
  • Conducted training sessions for new staff members, ensuring they understood best practices and protocols for developmental support

Keyholder

Wyrth
11.2022 - 03.2023
  • Opened and closed the store, including handling cash management, securing the premises, and preparing the store for the next business day
  • Trained and mentored new employees, guiding store policies, procedures, and best practices
  • Managed customer inquiries and resolved issues effectively, ensuring a positive shopping experience
  • Communicated effectively with store management regarding inventory needs, customer feedback, and operational issues

Budtender

Canna Cabana
10.2021 - 07.2022
  • Educate customers on product
  • Giving recreational recommendations
  • Cleaning and Covid-19 protocol duties
  • Following all AGCO rules and regulations
  • Serving customers at a cash till

Server

Opa Express
01.2020 - 03.2021
  • Provide excellent customer service in a fast-paced environment
  • Managed multiple tables, ensuring timely service and accurate order
  • Handled cash and processed payments accurately using POS systems
  • Resolved customer complaints and ensured a positive

Cosmetician

Shoppers Drug Mart
10.2019 - 04.2020
  • Applied makeup to make customers look and feel beautiful
  • Followed up with questions for the client after selling products
  • Gave recommendations for skincare products
  • Spoke with clients regarding skin health history
  • Expectations, services and procedures for safety and customer satisfaction
  • Learned about the latest trends in skincare and makeup to stay updated on colour, style and technique

Sales associate

Guess
11.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage with customers and promote specific merchandise relevant to the week's sales
  • Achieved perfect attendance and on-time record
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Proceed product returns and assist customers with other selections

Education

Honours B.A - Sociology

McMaster University
12-2024

Associate for Arts - Makeup For Media And Creative Arts

Sheridan College
04.2021

Skills

  • Strong communication and interpersonal skills
  • Ability to perform tasks with continuous enthusiasm, and a positive attitude
  • Organizational skills
  • Self-motivation
  • Problem-solving skills

Timeline

Developmental Support Worker

Beth Tikvah Foundation of Hamilton
03.2023 - Current

Keyholder

Wyrth
11.2022 - 03.2023

Budtender

Canna Cabana
10.2021 - 07.2022

Server

Opa Express
01.2020 - 03.2021

Cosmetician

Shoppers Drug Mart
10.2019 - 04.2020

Sales associate

Guess
11.2018 - 01.2019

Honours B.A - Sociology

McMaster University

Associate for Arts - Makeup For Media And Creative Arts

Sheridan College

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Claudia Reyes