CLAUDIA RAMOS
Tustin
Summary
Seeking a challenging position as a Front Office Assistant that will utilize my academic skills and work experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Services Specialist- Float Pool
Providence
06.2025 - Current
- Manage incoming phone calls to ensure prompt and professional communication.
- Facilitate patient check-in and check-out processes for appointments.
- Organized and manage scheduling of future appointments.
- Assist in verifying insurance coverage for HMO, PPO and Medicare.
- Facilitate office closure procedures on designated days.
- Manage fax checking and document distribution to ensure timely delivery to providers.
PRACTICE PATIENT SERVICES REPRESENTATIVE
CHOC
04.2024 - 05.2025
- Managed patient appointment coordination to optimize access to healthcare services.
- Facilitated patient scheduling and registration processes to enhance overall patient experience.
- Validated insurance information to ensure efficient billing operations.
- Facilitated effective communication with patients by addressing inquiries and resolving issues promptly.
- Enhanced patient satisfaction by proactively addressing concerns and delivering clear information.
- Managed confidential patient information with utmost discretion and professionalism.
- Organized follow-up appointments to ensure continuity of care.
- Oversaw patient check-in and check-out procedures to streamline operational efficiency.
Front Office Assistant
Hoag Medical Group
08.2022 - 11.2023
- Retrieved messages from voicemail to forward to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front desk to provide positive first impression.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Performed data entry of patient information into computer systems.
Front Office Assistant
Leon J. Baginski MD,FACOG
02.2022 - 07.2022
- Collected copays and account balance payments and updated account records.
- Performed data entry of patient information into computer systems.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled OB Ultrasounds
Centralized Scheduler
Hoag Memorial Hospital Presbyterian
09.2021 - 02.2022
- Hospital, Centralized Patient Scheduling, Answering multiple phone lines
- Radiology scheduling
- Creating new patient accounts
- Instructed patients regarding how to prepare for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Front Office Lead
Allergy & Asthma Associates Of Southern California
12.2015 - 09.2020
- Answering multiple phone lines
- Scheduling appointments
- Insurance verification (HMO,PPO,Medicare)
- Preparing charts for next day appointments
- Creating new patient accounts
- Opening & closing multiple offices
- Resolving issues with unsatisfied patients
- Managing multiple staff members at different locations
- Referral coordinator
- Assisted in the training of new front office staff members.
- Conducted monthly inventory checks on supplies used in the front desk area.
Front Office Assistant
Clinica Medica Familiar De Santa Ana
01.2014 - 07.2015
- Complete patients documentation
- Schedule appointments
- Answering phone calls
- Checking fax daily or as needed
- Medical records
Education
Medical Assistant -
SAUSD ROP/Medical Assistant
Santa Ana, CA01.2014
High School Diploma -
Saddleback High School
Santa Ana, CA06.2013
Skills
- Collaboration skills
- Written and verbal communication
- Multitasking expertise
- Attention to detail
- Bilingual in English and Spanish
- Data input
- Positive attitude and friendliness
- Team management
References
References
Upon Requested
Contact
Tustin, CA 92780
Education and Training
Santa Ana, CA,Santa Ana, CA,other
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Specialist- Float Pool
Providence
06.2025 - Current
PRACTICE PATIENT SERVICES REPRESENTATIVE
CHOC
04.2024 - 05.2025
Front Office Assistant
Hoag Medical Group
08.2022 - 11.2023
Front Office Assistant
Leon J. Baginski MD,FACOG
02.2022 - 07.2022
Centralized Scheduler
Hoag Memorial Hospital Presbyterian
09.2021 - 02.2022
Front Office Lead
Allergy & Asthma Associates Of Southern California
12.2015 - 09.2020
Front Office Assistant
Clinica Medica Familiar De Santa Ana
01.2014 - 07.2015
High School Diploma -
Saddleback High School
Medical Assistant -
SAUSD ROP/Medical Assistant