CLAUDIA RAMOS
Tustin
Summary
Seeking a challenging position as a Front Office Assistant that will utilize my academic skills and work experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
PRACTICE PATIENT SERVICES REPRESENTATIVE
CHOC
04.2024 - Current
- Coordinated patient appointments, ensuring timely access to healthcare services.
- Assisted patients with scheduling and registration, improving overall patient experience.
- Verified insurance information to facilitate smooth billing processes.
- Enhanced communication with patients, addressing inquiries and resolving issues promptly.
- Improved patient satisfaction by addressing concerns and providing clear information.
- Handled confidential patient information with discretion and professionalism.
- Scheduled follow-up appointments to maintain continuity of care.
- Managed patient check-in and check-out procedures, enhancing operational efficiency.
Front Office Assistant
Hoag Medical Group
08.2022 - 11.2023
- Retrieved messages from voicemail to forward to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front desk to provide positive first impression.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Performed data entry of patient information into computer systems.
Front Office Assistant
Leon J. Baginski MD,FACOG
02.2022 - 07.2022
- Collected copays and account balance payments and updated account records.
- Performed data entry of patient information into computer systems.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled OB Ultrasounds
Centralized Scheduler
Hoag Memorial Hospital Presbyterian
09.2021 - 02.2022
- Hospital, Centralized Patient Scheduling, Answering multiple phone lines
- Radiology scheduling
- Creating new patient accounts
- Instructed patients regarding how to prepare for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Front Office Lead
Allergy & Asthma Associates Of Southern California
12.2015 - 09.2020
- Answering multiple phone lines
- Scheduling appointments
- Insurance verification (HMO,PPO,Medicare)
- Preparing charts for next day appointments
- Creating new patient accounts
- Opening & closing multiple offices
- Resolving issues with unsatisfied patients
- Managing multiple staff members at different locations
- Referral coordinator
- Assisted in the training of new front office staff members.
- Conducted monthly inventory checks on supplies used in the front desk area.
Front Office Assistant
Clinica Medica Familiar De Santa Ana
01.2014 - 07.2015
- Complete patients documentation
- Schedule appointments
- Answering phone calls
- Checking fax daily or as needed
- Medical records
Education
SAUSD ROP/Medical Assistant
01.2014
High School Diploma -
Saddleback High School
Santa Ana, CA06.2013
Skills
- Works well independently and within a group setting
- Excellent written and verbal communication skills
- Ability to multitask on various aspects of multiple projects
- Detail oriented and organized
- Fluent in English and Spanish
- Data Entry
- Friendly, Positive Attitude
- Supervision & Leadership
References
References
Upon Requested
Contact
Tustin, CA 92780
Education and Training
Santa Ana, CA,Santa Ana, CA,other
Timeline
PRACTICE PATIENT SERVICES REPRESENTATIVE
CHOC
04.2024 - Current
Front Office Assistant
Hoag Medical Group
08.2022 - 11.2023
Front Office Assistant
Leon J. Baginski MD,FACOG
02.2022 - 07.2022
Centralized Scheduler
Hoag Memorial Hospital Presbyterian
09.2021 - 02.2022
Front Office Lead
Allergy & Asthma Associates Of Southern California
12.2015 - 09.2020
Front Office Assistant
Clinica Medica Familiar De Santa Ana
01.2014 - 07.2015
High School Diploma -
Saddleback High School
SAUSD ROP/Medical Assistant
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