Microsoft Office
Claudia Quaresima
Supportive Service Provider
Calgary,AB
Summary
I am a passionate traveller who loves discovering new cultures and interacting with new people. Fluent in written and spoken English and Italian. Ability to learn quickly. Strong interpersonal skills, organizational skills and analytical skills. Working well under pressure. Ability to build relationships and a great capacity to work in a team and to reach new results.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
In-Home Supportive Services Provider
Calgary Progressive Lifestyle Foundation
Calgary, AB
05.2018 - Current
- Travelled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered medication.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support their independence and well-being.
- Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided mobility assistance such as walking and regular exercising.
- Supervised daily activities and provided assistance to staff.
Editorial Assistant
Edizioni Morelli
Roma
10.2008 - 06.2013
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Handled internal staff correspondence through emails and scheduling.
- Coordinated research activities for material development.
- Prepared PDF tables, listings and figures for electronic publishing.
- Assisted with layout work to meet aggressive production schedules.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Selected and edited photos for use in diverse projects.
Customer service
Alitalia Compagnia Aerea Italiana
Roma, Italy
03.2006 - 06.2013
- Ticket counter at Roma Fiumicino Airport
- Back office
- High value customer assistant
- Fare specialist
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Bartender
Autogrill, Autogrill Spa
Roma, Italy
04.2003 - 03.2006
- Reception customers
- Pizzamaker
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Taught employees bar sales techniques, resulting in higher profits.
- Performed opening and closing duties, printing sales reports, setting up for an incoming shift, preparing cash drawers and taking inventory.
Education
Computer Science
Cybersecurity SpecialistCDI College
Calgary, AB 04.2021 - Current
Master Degree - Tourism and local community, Science of Tourism and Local Community
University of Milano Bicocca
Italy 05.2008 - 05.2013
Diploma Liceo - Scientifico
Istituto San Leone Magno, Scientific High School
09.1995 - 07.1999
Skills
Customer service specialist
Customer service orientation
Complaint resolution
Sales expertise
Report preparation
Administrative support
Shipping procedures understanding
Creative problem solving
Order fulfillment
Technical Support
International sales support
Staff education and training
Chart pulling
Document filing
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Interests
Travel
Scuba diving
Reading
Craft
Timeline
Computer Science
Cybersecurity SpecialistCDI College
04.2021 - Current
In-Home Supportive Services Provider
Calgary Progressive Lifestyle Foundation
05.2018 - Current
Editorial Assistant
Edizioni Morelli
10.2008 - 06.2013
Master Degree - Tourism and local community, Science of Tourism and Local Community
University of Milano Bicocca
05.2008 - 05.2013
Customer service
Alitalia Compagnia Aerea Italiana
03.2006 - 06.2013
Bartender
Autogrill, Autogrill Spa
04.2003 - 03.2006
Diploma Liceo - Scientifico
Istituto San Leone Magno, Scientific High School
09.1995 - 07.1999