Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Claudia Pedemonte

Concord

Summary

Dynamic and results-driven professional with extensive experience at La Clinica De La Raza, excelling in electronic health records and appointment scheduling. Proven ability to enhance patient intake procedures while ensuring HIPAA compliance. Committed to continuous learning and adept at time management, consistently delivering exceptional administrative support and improving operational efficiency.

Overview

13
13
years of professional experience

Work History

Lead Clinical Office Assistant (INTERIM)

La Clinica De La Raza
Oakland
12.2024 - Current
  • Answered phone calls from patients regarding inquiries about their care or treatments.
  • Adhered strictly to HIPAA regulations while handling confidential patient data in accordance with state laws.
  • Informed patients of any changes in procedure policies or guidelines issued by the clinic.
  • Performed administrative tasks such as scheduling appointments, filing paperwork and verifying insurance coverage.
  • Reviewed patient charts before each visit to ensure that pertinent information was up to date.
  • Greeted patients upon arrival at the clinic and checked them in for their appointment.
  • Maintained accurate patient files by updating information in the electronic health record system.
  • Scheduled follow-up appointments for patients as needed based on physician instructions.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered telephones and directed calls to the appropriate medical or administrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.

Human Services Specialist

La Clinica De La Raza
Oakland
07.2024 - Current
  • Performed initial assessments of clients to determine eligibility for services and resources.
  • Maintained accurate documentation in accordance with agency standards and policies.
  • Obtained income, asset and financial information to determine program eligibility.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Responded to calls per day, providing assistance through active listening and effective communication skills.
  • Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Cross-referenced existing databases to verify accuracy of new information entered into system.
  • Assisted with scheduling appointments based on provider availability.
  • Provided assistance with completion of paperwork related to the registration process.
  • Assisted with compiling documents required for insurance claims processing.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Maintained confidentiality of all patient records according to HIPAA regulations.
  • Performed data entry tasks to update patient information in the system.
  • Verified insurance coverage and eligibility for services.
  • Provided guidance and support to visitors throughout the registration process.
  • Scanned documents and insurance cards to include in patient charts.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.

Scheduling Coordinator

Orinda Family Dentistry
Orinda
01.2022 - 07.2024
  • Collected payments from patients in accordance with established policies and procedures.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Processed referrals to specialists when required by the dentist.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered telephones and directed calls to appropriate medical or administrative staff.

Dental Assistant

Ocean Breeze Dentistry
San Francisco
06.2018 - 12.2022
  • Maintained a neat, clean and organized environment throughout the office.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Ensured compliance with infection control policies and procedures.
  • Ordered supplies necessary for daily operations of the practice.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Educated patients on proper oral hygiene techniques and habits.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Took digital X-rays of teeth using radiographic equipment.

Front Office Assistant

Solano Family Dentistry
Benicia
11.2017 - 06.2018
  • Provided assistance with special projects as needed by the dentist or other team members.
  • Created charts for new patients prior to their appointment date.
  • Ensured HIPAA compliance while handling confidential patient information.
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Maintained inventory of office supplies and ordered new materials when needed.
  • Verified patient information to ensure accuracy of records.
  • Processed credit card transactions for payment of services rendered.
  • Reviewed financial policies with patients prior to treatment plans being initiated.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Dental Administrative Assistant

Hercules Dental Care
Hercules
04.2016 - 10.2017
  • Assisted with marketing campaigns by creating flyers, updating websites, sending out mailers or scheduling radio ads.
  • Maintained accurate financial records including accounts receivable and payable and billing statements.
  • Reconciled daily deposits against total payments received from patients.
  • Coordinated referrals between general dentists and specialists when necessary.
  • Verified accuracy of medical histories prior to a patient's appointment.
  • Conducted regular audits of patient records to ensure compliance with HIPAA regulations.
  • Managed patient recalls by sending reminder cards or calling them to schedule follow-up visits.
  • Provided support to other staff members when needed such as filing documents or making copies.
  • Greeted and checked in patients, verified insurance information, collected payments, scheduled appointments and managed patient records.
  • Performed basic clerical tasks such as typing up reports or letters, filing paperwork and organizing charts.
  • Ensured that all necessary forms were completed accurately before a patient's appointment.
  • Answered phone calls, responded to emails and provided customer service to dental patients.
  • Prepared and maintained treatment plans for each patient visit.
  • Ordered office supplies, stocked inventory and maintained cleanliness of the clinic area.
  • Collaborated with other healthcare professionals regarding coordination of care for patients.
  • Arranged documents for insurance claims.

Dental Scheduling Coordinator

Concord Dental Arts
Concord
08.2015 - 04.2016
  • Provided support in resolving scheduling conflicts between employees.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Collected payments from patients in accordance with established policies and procedures.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Processed referrals to specialists when required by the dentist.

Marketing Coordinator

Hercules Dental Care - Brentwood
Brentwood
01.2015 - 07.2015
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Generated content for various media platforms, such as websites and social media accounts.
  • Drafted press releases highlighting new products or services offered by the company.
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
  • Assisted with the development and implementation of marketing campaigns.

Dental Office Assistant

Total Health Dental Care
Oakland
06.2014 - 12.2014
  • Prepared treatment rooms for incoming patients by setting up trays with instruments, disposables, medications.
  • Scheduled follow-up visits for patients based on doctor's orders or patient requests.
  • Created charts for new patients using data collected from medical histories completed upon arrival at office.
  • Reviewed patient files periodically to ensure accuracy of information contained therein.
  • Monitored expiration dates on all medications stored in the office and disposed of expired items appropriately.
  • Verified that all patient forms were completed correctly prior to submission for processing.
  • Ordered supplies for the dental office when needed and restocked shelves accordingly.
  • Conducted regular inventory checks of medical supplies and restocked shelves as needed.
  • Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
  • Greeted patients and provided them with necessary paperwork to fill out prior to their appointment.

Document Clerk

Webster Orthopedics
Oakland
02.2014 - 04.2014
  • Compiled records such as invoices, receipts, checks and other forms of payment.
  • Collaborated with internal departments to ensure timely delivery of requested documents.
  • Adhered to company policies and procedures when handling confidential materials.
  • Researched sources for missing or incomplete documentation as needed.
  • Organized hard copy files and electronic documents in an efficient manner.
  • Prepared outgoing mail for distribution via courier services or post office.
  • Prepared examination rooms for patient visits, including stocking supplies and ensuring equipment is functioning properly.
  • Greeted patients, recorded vital signs, and collected medical histories prior to patient examinations.
  • Facilitated referrals to specialists when needed while coordinating care between multiple providers.
  • Assisted with scheduling appointments, ordering imaging studies, filing insurance claims, and processing medical records requests.
  • Assisted physicians with casting and splinting of fractures.
  • Performed basic clerical duties such as answering emails, faxing documents.
  • Managed inventory of medical supplies used in the clinic and office setting.
  • Assisted orthopedic surgeons in the operating room by passing instruments and providing other necessary support.

Supermarket Employee

Mi Pueblo Food Center
Pittsburg
11.2012 - 01.2013
  • Performed opening and closing duties such as setting up registers, counting money in drawers, turning off lights at closing time.
  • Greeted customers and provided assistance with locating items throughout the store.
  • Maintained knowledge of current promotions and advertisements being offered by the store.
  • Assisted managers in completing special projects as needed.
  • Answered phone calls from customers regarding product inquiries and purchases.
  • Collaborated with other team members to complete tasks quickly and efficiently.
  • Monitored inventory levels and notified management when stock needed replenishing or rotating due to age and expiration date.
  • Checked expiration dates on products to ensure quality was maintained.
  • Provided customer service including answering questions, resolving complaints, and responding to requests for information.
  • Organized backroom storage area ensuring a safe environment for employees working in the area.
  • Helped maintain a neat appearance of the store's exterior by removing debris from walkways and parking lot.
  • Verified that all prices were accurate on products throughout the store.
  • Stocked shelves with merchandise in an organized manner.

Restaurant Hostess

Incas Grill
Concord
04.2012 - 07.2012
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Greeted customers and escorted them to their tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Monitored dining room activity to ensure all guests were receiving optimal service.

Education

Medical Assisting Program - Medical Assisting

Contra Costa Medical Career College
Antioch, CA
03-2014

High School Diploma -

Concord High School
Concord, CA
06-2013

Some College (No Degree) - Criminal Justice

Los Medanos College
Pittsburg, CA

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Patient intake procedures
  • HIPAA compliance
  • Dental billing
  • Administrative support experience
  • Continuous learning commitment
  • Time management

Languages

Spanish
Professional

References

References available upon request.

Timeline

Lead Clinical Office Assistant (INTERIM)

La Clinica De La Raza
12.2024 - Current

Human Services Specialist

La Clinica De La Raza
07.2024 - Current

Scheduling Coordinator

Orinda Family Dentistry
01.2022 - 07.2024

Dental Assistant

Ocean Breeze Dentistry
06.2018 - 12.2022

Front Office Assistant

Solano Family Dentistry
11.2017 - 06.2018

Dental Administrative Assistant

Hercules Dental Care
04.2016 - 10.2017

Dental Scheduling Coordinator

Concord Dental Arts
08.2015 - 04.2016

Marketing Coordinator

Hercules Dental Care - Brentwood
01.2015 - 07.2015

Dental Office Assistant

Total Health Dental Care
06.2014 - 12.2014

Document Clerk

Webster Orthopedics
02.2014 - 04.2014

Supermarket Employee

Mi Pueblo Food Center
11.2012 - 01.2013

Restaurant Hostess

Incas Grill
04.2012 - 07.2012

Medical Assisting Program - Medical Assisting

Contra Costa Medical Career College

High School Diploma -

Concord High School

Some College (No Degree) - Criminal Justice

Los Medanos College

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Claudia Pedemonte