Summary
Overview
Work History
Skills
Personal Information
References
Timeline
Generic

Claudia Nunez

Gilroy

Summary

Dynamic professional with a proven track record at California Check Cashing Stores LLC, driving revenue growth by 10% through strategic marketing and exceptional customer relationship management. Skilled in compliance monitoring and conflict resolution, I excel in training teams to achieve high performance and maintain low non-performing loans.

Overview

24
24
years of professional experience

Work History

Assitant Branch Manager

Regional Finance
Campbell
12.2024 - Current
  • Supervised daily branch operations and ensured compliance with company policies.
  • Assisted in developing strategic marketing initiatives to attract new customers.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided training to new employees on company policies and procedures.

Area Manager of Operations

California Check Cashing Stores LLC
San Jose
01.2002 - 10.2024
  • Oversaw operations of 8 retail locations, managing team of 35+ employees to achieve monthly sales goals and increase revenue by 10%.
  • Delivered exceptional customer service by effectively delegating tasks for positive outcomes.
  • Ensured district compliance with federal and state regulations.
  • Nominated for District Manager of the Month by San Jose Regional Manager for highest loan production and successful sales promotions.
  • Restructured district staffing within 2 months, resulting in decreased turnover rates.
  • Increased receivables in underperforming district, with individual stores growing by 6-10% year-over-year.
  • Maintained low non-performing loans through efficient collections and precise loan underwriting.
  • Supervised daily branch operations and ensured compliance with policies.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with management on marketing initiatives to attract new clients.

Skills

  • Conflict resolution
  • Loan application assessment
  • Account collections
  • Compliance monitoring
  • Strategic marketing
  • Customer relationship management
  • Employee training
  • Revenue growth
  • Loan application evaluation
  • Financial product sales
  • Strong interpersonal skills

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Assitant Branch Manager

Regional Finance
12.2024 - Current

Area Manager of Operations

California Check Cashing Stores LLC
01.2002 - 10.2024

Similar Profiles

CREATE PROFILE
Claudia Nunez