Claudia Noyola
Security Management
Brea
Summary
Detail-oriented Security Officer with 6 years of experience in directing security, crisis management, and critical investigations. Successful in implementing effective security measures, achieving significant safety and security improvements. Excellent communicator, thrives in fast-paced environments with a complete set of skills to drive security operations. Want to be able to integrate both Managerial and Military skills in a current position with an opportunity to grow.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
4
4
Languages
Work History
Post Commander
Allied Universal
11.2022 - 12.2024
- Implemented and managed site security plans based on established policies.
- Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
- Ensured compliance with federal, state, and local regulations, consistently reviewing policies and updating them as necessary.
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Evaluated officer performance regularly, providing constructive feedback to help individuals reach their full potential.
- Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Prevented potential crises by conducting comprehensive risk assessments and implementing proactive safety measures accordingly.
- Conducted in-depth audits of security protocols regularly to identify areas for improvement or enhancement.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Collaborated with other departments to develop coordinated response plans for emergencies or unusual events.
- Managed budget effectively, allocating resources wisely in order to meet departmental needs without overspending.
- Managed team of 12 officers protecting Andalusia.
Site Manager/Head of Security Operations/Operations Manager
Allied Universal
03.2021 - 11.2022
- Planned, coordinated and managed operations and field safety
- Created weekly and monthly reports and presentations for management team.
- SCHEDULING & Win Team access granted
- Payroll responsibility Managed over 30 Employees
- Complied with safe operating practices and assessed operational procedures against best practices.
Site Supervisor
Allied Universal
03.2020 - 06.2021
- Developed work schedules for team members to maximize shift coverage.
- Worked with personnel and managers to meet strict timelines.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Client Interaction Daily Operations Loss Prevention & Asset Protection Collaboration
- Portfolio Manager Assistance
- Developed work schedules for team members to maximize shift coverage
Officer Candidate School
United States Marine Corps
05.2019 - 02.2021
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Officer Candidate School
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Jewelry Consultant and Retail Sales
Kay Jewelers
01.2018 - 02.2020
- Greeted customers, helped locate merchandise and suggested suitable options. Customer Service
- Displayed merchandise by arranging in appealing ways to boost sales. Sales increased over 15 percent monthly
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
Guest Services and Cashier
South Coast
09.2016 - 01.2018
- Customer Service increased daily due to high traffic mall
- Strong Communication Skills Excellence in day to day Operations
- Organization in Seasonal Décor
- Helped develop good relationships with Clients
- 100 percent interaction with high end products
Concierge
Ayres Hotels
07.2016 - 12.2016
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Education
Bachelor's Degree - Health Care Management
Platt College|1551 S Douglass Rd
Anaheim, CA 01.2019 - 12.2021
Assistant - Phlebotomy Technician
US COLLEGES
Anaheim, CA 12.2018 - 04.2019
Associate of Science - Medical
Platt College
Anaheim, CA 09.2017 - 12.2018
High School Diploma -
Santa Ana High School
Santa Ana, CA 01.2014 - 08.2017
Skills
Microsoft Word, Excel, Power Point
CCTV monitoring
Investigation techniques
Crime prevention
Collecting evidence
Surveillance systems
Security planning
Planning operations
Security operations
Enforcing policies
Teamwork
Time management
Problem-solving
Surveillance techniques
Team leadership
Problem-solving abilities
Staff discipline
Computer literacy
Excellent communication
Field training
Decision-making
Firearms handling
Military operations
Organizational skills
Certification
Certification of Achievement (Math Winter MAP)
Timeline
Post Commander
Allied Universal
11.2022 - 12.2024
Site Manager/Head of Security Operations/Operations Manager
Allied Universal
03.2021 - 11.2022
Site Supervisor
Allied Universal
03.2020 - 06.2021
Officer Candidate School
United States Marine Corps
05.2019 - 02.2021
Bachelor's Degree - Health Care Management
Platt College|1551 S Douglass Rd
01.2019 - 12.2021
Assistant - Phlebotomy Technician
US COLLEGES
12.2018 - 04.2019
Jewelry Consultant and Retail Sales
Kay Jewelers
01.2018 - 02.2020
Associate of Science - Medical
Platt College
09.2017 - 12.2018
Guest Services and Cashier
South Coast
09.2016 - 01.2018
Concierge
Ayres Hotels
07.2016 - 12.2016
High School Diploma -
Santa Ana High School
01.2014 - 08.2017
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