Claudia Noyola
Security Management
Brea
Summary
Detail-oriented Security Officer with 6 years of experience in directing security, crisis management, and critical investigations. Successful in implementing effective security measures, achieving significant safety and security improvements. Excellent communicator, thrives in fast-paced environments with a complete set of skills to drive security operations. Want to be able to integrate both Managerial and Military skills in a current position with an opportunity to grow.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
4
4
Languages
Work History
Post Commander
Allied Universal
11.2022 - 12.2024
- Implemented and managed site security plans based on established policies.
- Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
- Ensured compliance with federal, state, and local regulations, consistently reviewing policies and updating them as necessary.
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Evaluated officer performance regularly, providing constructive feedback to help individuals reach their full potential.
- Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Prevented potential crises by conducting comprehensive risk assessments and implementing proactive safety measures accordingly.
- Conducted in-depth audits of security protocols regularly to identify areas for improvement or enhancement.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Collaborated with other departments to develop coordinated response plans for emergencies or unusual events.
- Managed budget effectively, allocating resources wisely in order to meet departmental needs without overspending.
- Managed team of 12 officers protecting Andalusia.
Site Manager/Head of Security Operations/Operations Manager
Allied Universal
03.2021 - 11.2022
- Planned, coordinated and managed operations and field safety
- Created weekly and monthly reports and presentations for management team.
- SCHEDULING & Win Team access granted
- Payroll responsibility Managed over 30 Employees
- Complied with safe operating practices and assessed operational procedures against best practices.
Site Supervisor
Allied Universal
03.2020 - 06.2021
- Developed work schedules for team members to maximize shift coverage.
- Worked with personnel and managers to meet strict timelines.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Client Interaction Daily Operations Loss Prevention & Asset Protection Collaboration
- Portfolio Manager Assistance
- Developed work schedules for team members to maximize shift coverage
Officer Candidate School
United States Marine Corps
05.2019 - 02.2021
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Officer Candidate School
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Jewelry Consultant and Retail Sales
Kay Jewelers
01.2018 - 02.2020
- Greeted customers, helped locate merchandise and suggested suitable options. Customer Service
- Displayed merchandise by arranging in appealing ways to boost sales. Sales increased over 15 percent monthly
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
Guest Services and Cashier
South Coast
09.2016 - 01.2018
- Customer Service increased daily due to high traffic mall
- Strong Communication Skills Excellence in day to day Operations
- Organization in Seasonal Décor
- Helped develop good relationships with Clients
- 100 percent interaction with high end products
Concierge
Ayres Hotels
07.2016 - 12.2016
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Education
Bachelor's Degree - Health Care Management
Platt College|1551 S Douglass Rd
Anaheim, CA 01.2019 - 12.2021
Assistant - Phlebotomy Technician
US COLLEGES
Anaheim, CA 12.2018 - 04.2019
Associate of Science - Medical
Platt College
Anaheim, CA 09.2017 - 12.2018
High School Diploma -
Santa Ana High School
Santa Ana, CA 01.2014 - 08.2017
Skills
Microsoft Word, Excel, Power Point
CCTV monitoring
Investigation techniques
Crime prevention
Collecting evidence
Surveillance systems
Security planning
Planning operations
Security operations
Enforcing policies
Teamwork
Time management
Problem-solving
Surveillance techniques
Team leadership
Problem-solving abilities
Staff discipline
Computer literacy
Excellent communication
Field training
Decision-making
Firearms handling
Military operations
Organizational skills
Daily incident reporting
Safety and security regulations
Staff monitoring
CCTV Monitoring
Incident reports
Weapons screening
Security officer development
Schedule Management
Security team management
Emergency Response
Organization and Time Management
MS Office
Teamwork and Collaboration
Attention to Detail
Certification
Certification of Achievement (Math Winter MAP)
Timeline
Post Commander
Allied Universal
11.2022 - 12.2024
Site Manager/Head of Security Operations/Operations Manager
Allied Universal
03.2021 - 11.2022
Site Supervisor
Allied Universal
03.2020 - 06.2021
Officer Candidate School
United States Marine Corps
05.2019 - 02.2021
Bachelor's Degree - Health Care Management
Platt College|1551 S Douglass Rd
01.2019 - 12.2021
Assistant - Phlebotomy Technician
US COLLEGES
12.2018 - 04.2019
Jewelry Consultant and Retail Sales
Kay Jewelers
01.2018 - 02.2020
Associate of Science - Medical
Platt College
09.2017 - 12.2018
Guest Services and Cashier
South Coast
09.2016 - 01.2018
Concierge
Ayres Hotels
07.2016 - 12.2016
High School Diploma -
Santa Ana High School
01.2014 - 08.2017