Claudia Morales
Indio
Summary
Goal driven, resourceful, bilingual and accomplished healthcare professional with over 23 years of front office experience. Experience with customer service, health care operations and insurance verification. Strong communication skills, problem solving, organizational skills, and relationship building.
Overview
4
4
years of professional experience
Work History
Medical Front Office Coordinator
Milligan Dermatology
02.2022 - 12.2025
- Improved office operations by automating client correspondence, record tracking and data communications.
- Handle high volume of incoming calls, addressing inquires and routing to the appropriate department.
- Trained team members as needed
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Greeted patients and visitors in a professional manner, creating a welcoming environment and patient satisfaction
- Scheduling appointments for multiple providers, data entry.
- Verify eligibility, obtain prior authorizations for services, collect copays and reconcile daily billing reports.
- Other duties as assigned, such as event planning for staff events, training, assisting with hiring new staff.
Education
High School Diploma -
Coachella Valley High School
Coachella06-1998
No Degree - Dental Assistant
Regional Occupational Program
Indio, CA05-1998
Skills
- Insurance verification
- Office administration
- Copying and scanning
- Appointment management
- Correspondence review
- Electronic health record system
- Payment collection
- Medical billing
- HIPAA compliance
- Patient registration
- Scheduling
- Interpersonal skills
- Microsoft office
- Analytical thinking
- Recruitment and hiring
- Multitasking & Organizational Skills
- Reliability
- Event coordination
- Time management abilities
- Phone and email etiquette
- Active listening
- Teamwork and collaboration
- Data entry
- Medical Terminology
- Medisoft
- Microsoft 365
- Bilingual (Spanish)
- Office Hours
Timeline
Medical Front Office Coordinator
Milligan Dermatology
02.2022 - 12.2025
High School Diploma -
Coachella Valley High School
No Degree - Dental Assistant
Regional Occupational Program