Claudia Monroy Perez
Barrie,ON
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
All Start Bowling & Entertaiment
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Package Handler
Wasatch
06.2022 - 12.2022
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Loaded merchandise into specific packages suited for product dimensions.
Administrative Assistant
Couch Training - Nicolleta Weinstock
08.2019 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Home Centre
03.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Hospitality And Tourism Operations Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2025
Skills
- Cash Handling
- Problem-solving skills
- Administrative support
- Payment verification
- Team Building
- Guest services
Language Skills
Spanish Fluent.
German
Timeline
Front Desk Assistant
All Start Bowling & Entertaiment
01.2023 - 08.2023
Package Handler
Wasatch
06.2022 - 12.2022
Administrative Assistant
Couch Training - Nicolleta Weinstock
08.2019 - 04.2022
Customer Service Representative
Home Centre
03.2018 - 12.2018
Diploma - Hospitality And Tourism Operations Management
Georgian College of Applied Arts And Technology
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