Claudia Miudo
Toronto,ON
Summary
Sales and Service Associate with 7 years of experience in the travel and tourism industry. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online Sales and Service Vacation Planner
Globus Family Of Brands
05.2023 - Current
- Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.
- Increased agency revenue by upselling additional services such as excursions, tours, and travel insurance when appropriate.
- Managed an average of 30 customers per day, assisting with online chats, answering itinerary questions, and booking new tours.
Sales Associate
Globus Family of Brands
09.2017 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Document Specialist
Globus Family of Brands
04.2017 - 09.2017
- Responsible for safekeeping, organization, and administration of customer travel documents
- Processed and prepared travel documents for customers, conducting proofreading, printing, and dispatch
- Conducted monthly inventory checks to ensure accuracy and completeness of records.
Education
Business Administration – Human Resources Advanced Diploma -
George Brown College
Toronto, ON04.2025
Travel and Tourism Management Diploma -
Humber College
Toronto, ON06.2017
Skills
- MS Office
- Bilingual in English and Portuguese
- Excellent Customer Service Experience
- Ability to multi-task, set priorities, and manage time effectively
- Strong organizational skills
Languages
Portuguese
Native or Bilingual
Certification
Tico Certification
Timeline
Online Sales and Service Vacation Planner
Globus Family Of Brands
05.2023 - Current
Sales Associate
Globus Family of Brands
09.2017 - 05.2023
Document Specialist
Globus Family of Brands
04.2017 - 09.2017
Business Administration – Human Resources Advanced Diploma -
George Brown College
Travel and Tourism Management Diploma -
Humber College
Tico Certification
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