Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Claudia Merkle

Sonoma

Summary

Passionate for people, continuous learning, and developing leadership cultures. Expertise in operational efficiency, innovative AI solutions to drive growth and a prudent, skilled approach to risk management.

Overview

41
41
years of professional experience

Work History

Chief Executive Officer

01.2019 - 01.2021
  • Increased shareholder value by growing insurance in-force and effectively driving operational efficiencies, maintaining strong credit quality, and managing capital
  • Oversaw the company’s day-to-day management and financial performance
  • Led the development and execution of long-term strategies for the organization
  • Established and executed on significant operational and financial goals
  • Instituted a differentiated value proposition and maintained a collaborative culture
  • Nearly doubled insurance in-force from $69B to $137B
  • Developed culture statement in 2019 to define and relay core values (People, Profit, Customer, Community – PPCC)
  • Company was recognized on Fortune Magazine’s 100 Fastest-Growing Companies list for its combined revenue, net income, and stock price performance
  • Drove transformation, innovation, efficiency, and cost management
  • Coordinated the outsourcing of NMI’s Information Technology Department, resulting in $70MM in savings over seven years.

NMI HOLDINGS, INC
01.2012 - 01.2021
  • NMI provides private mortgage guaranty insurance services in the U.S
  • The company serves national and regional mortgage centers, banks and credit unions, builder-owned mortgage lenders, and internet-sourced lenders
  • Revenue approximates $470MM
  • (Nasdaq: NMIH)

President

01.2018 - 01.2019

Chief Operating Officer

01.2016 - 01.2018
  • Led sales, business development, marketing, operations, servicing, and information technology
  • Responsible for the strategy that achieved government sponsored (Fannie Mae and Freddie Mac) approval for National MI’s systems and processes, enabling retention of $500MM in investor capital
  • Developed a distinct value proposition, Delegated Assurance Review, inclusive of a certainty of coverage program
  • Adopted as master policy for all mortgage insurance companies
  • Managed and staffed the entire operations team
  • Created a metrics-driven sales organization, driving significant new customer growth.

EVP, Chief of Insurance

01.2015 - 01.2016
  • Led operations as well as field sales, national accounts, and business development, increasing market share and profitability
  • Managed strategy to establish greater market presence.

EVP, Chief of Insurance Operations

01.2013 - 01.2015
  • Managed underwriting, quality assurance, servicing, claims, document imaging, and solution center
  • Developed standardization and operating procedures for all operations departments.

SVP
01.2012 - 01.2013
  • Provided operations leadership and orchestrated engagement with Fannie Mae and Freddie Mac to win full approval for National MI.

Vice President

01.2004 - 01.2012

PMI MORTGAGE INSURANCE CO
01.1996 - 01.2012
  • PMI Mortgage, a subsidiary of The PMI Group, provides residential mortgage insurance coverage in the U.S
  • The company maintains systems, processes, and contact points for policy servicing, loss mitigation, and claims operations
  • Revenue approximates $16MM
  • (Private)

Managing Director

Northeast Region
01.1996 - 01.2004

Vice President, Regional Manager

MERIDIAN MORTGAGE CORPORATION
01.1990 - 01.1996

Manager

ROTHROCK MOTOR SALES, INC
01.1985 - 01.1989

Bank Trainer

MERIDIAN BANK
01.1980 - 01.1985

Education

BS - Management and Economics

The Wharton School of the University of Pennsylvania
2006

Skills

  • Leadership and People Development
  • Efficiency & Optimization
  • Controls Systems Enhancement
  • Strategic Partnership
  • Business Development
  • Financial Management
  • Profit and Loss
  • Strategic Planning

Affiliations

San Francisco, CA Partner (Nancy)

Timeline

Chief Executive Officer

01.2019 - 01.2021

President

01.2018 - 01.2019

Chief Operating Officer

01.2016 - 01.2018

EVP, Chief of Insurance

01.2015 - 01.2016

EVP, Chief of Insurance Operations

01.2013 - 01.2015

NMI HOLDINGS, INC
01.2012 - 01.2021

SVP
01.2012 - 01.2013

Vice President

01.2004 - 01.2012

PMI MORTGAGE INSURANCE CO
01.1996 - 01.2012

Managing Director

Northeast Region
01.1996 - 01.2004

Vice President, Regional Manager

MERIDIAN MORTGAGE CORPORATION
01.1990 - 01.1996

Manager

ROTHROCK MOTOR SALES, INC
01.1985 - 01.1989

Bank Trainer

MERIDIAN BANK
01.1980 - 01.1985

BS - Management and Economics

The Wharton School of the University of Pennsylvania

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Claudia Merkle