Claudia Melendez
GARDEN GROVE
Summary
Dedicated Front Desk Coordinator with strong skills in payment processing, compliance assurance, and customer relationship management. Committed to creating a welcoming atmosphere and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Newport Coast Surgical Institute
Newport Beach
02.2022 - Current
- Greeted patients and ensured a welcoming atmosphere at the front desk.
- Handled phone inquiries and provided information about services offered.
- Maintained accurate patient records and updated information.
- Assisted medical staff with administrative tasks and document preparation.
- Ensured compliance with safety protocols and maintained a clean workspace.
- Collaborated with team members to improve front desk operations consistently.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Opened the office and completed closing paperwork and procedures daily.
Server
BJ's Restaurant & Brewhouse
Huntington Beach
06.2022 - 07.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu knowledge and food recommendations for guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer inquiries and resolved issues efficiently.
- Supported team members during peak hours to enhance service flow.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Retail Manager
Michaels Craft Store
Tustin
02.2019 - 05.2022
- Managed daily store operations and ensured smooth workflow.
- Led team meetings to discuss goals and store performance.
- Trained staff on customer service techniques and product knowledge.
- Streamlined inventory management to ensure optimal stock levels and attractive displays.
- Implemented loss prevention measures to reduce shrinkage in store.
- Planned and organized promotional events to attract customers. to drive customer engagement and sales.
- Oversaw inventory, cash, and payroll processes to maintain operational efficiency.
Education
GED -
Santa Ana College
Santa Ana, CA05-2005
High School Diploma -
Garden Grove High School
Garden Grove, CA06-2002
Skills
- Patient record management
- Appointment scheduling
- Payment processing
- Administrative support
- Compliance assurance
- Client relationship management
- Front desk operations
- Customer engagement
- Effective communication
- Patient service
- Fluent in Spanish
- Front desk operations
Timeline
Server
BJ's Restaurant & Brewhouse
06.2022 - 07.2024
Front Desk Coordinator
Newport Coast Surgical Institute
02.2022 - Current
Retail Manager
Michaels Craft Store
02.2019 - 05.2022
GED -
Santa Ana College
High School Diploma -
Garden Grove High School