Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia McLean

North York, ON,Ontario

Summary

Payment Solutions Team Lead at Propelholdings with a proven track record in coaching and mentoring, enhancing team performance through innovative training methods. Recognized for exceptional customer focus and attention to detail, successfully streamlined processes that improved client satisfaction and operational efficiency. Committed to fostering a collaborative and positive work environment.

Overview

9
9
years of professional experience

Work History

Payment Solutions Team Lead

Propelholdings
03.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Auditing & Integration Specialist

Propelholdings
09.2018 - 03.2020
  • On boarded new employees and assisted with learning and development training.
  • Assisted in thorough research and presented findings to help achieve targets.
  • Monitored individual agent accounts checking for errors and areas to improve overall customer experiences.

Payment Solutions Advisor

Moneykey
04.2016 - 09.2018
  • Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
  • Streamlined internal processes through the implementation of innovative tools and technologies, fostering a more efficient work environment.
  • Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong time management skills.
  • Pioneered new methodologies in problem-solving techniques that resulted in innovative solutions for clients'' challenges.

Education

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Languages

English

Timeline

Payment Solutions Team Lead

Propelholdings
03.2020 - Current

Auditing & Integration Specialist

Propelholdings
09.2018 - 03.2020

Payment Solutions Advisor

Moneykey
04.2016 - 09.2018

Sheridan College Institute of Technology And Advanced Learning

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Claudia McLean