Claudia Mata
North Hollywood
Summary
Results-driven Customer Service Representative skilled in complaint resolution, data accuracy, and team leadership. Leverages strong communication and problem-solving abilities to foster customer relationships and improve team performance. Experienced in customer relationship management and staff training, consistently contributing to operational efficiency and success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
F&W Distribution LLC
North Hollywood
07.2013 - 05.2026
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
- Trained new staff on product knowledge to enhance team competency and service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships that fostered repeat business and loyalty.
- Entered data accurately into company database systems daily.
- Operated various office equipment such as scanners, printers. when required.
- Scanned documents into appropriate databases for storage purposes.
- Contacted customers via phone or email to address data inquiries.
- Supervised daily operations of customer service team and ensured smooth workflows.
- Assisted team members in training new hires on filling procedures.
- Managed multi-line phone systems to route calls efficiently.
- Answered incoming calls professionally and courteously, ensuring high-quality customer service experience.
- Assisted with training new receptionists on proper telephone etiquette techniques.
Cashier
Micheals Arts And Crafts
Burbank
09.2012 - 04.2013
- Operated cash register and processed transactions accurately, ensuring customer satisfaction.
- Ensured organized checkout areas, facilitating smooth and efficient customer transactions.
- Provided exceptional customer service and addressed concerns promptly.
- Handled returns and exchanges according to store policies.
- Assisted customers in locating products, addressing inquiries, and providing informed product recommendations.
- Ensured cleanliness and safety standards in checkout areas.
- Collaborated with team members to manage inventory restocking.
Education
High School Diploma -
Ulysses S. Grant High School
Van Nuys, CA06-2010
Some College (No Degree) - Criminal Justice
Los Angeles Valley College
Van Nuys, CASkills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Order processing
- Data entry accuracy
- Phone operation
- Team supervision
- Workflow supervision
- Staff training
- Multitasking
- Bilingual communication
- Professionalism
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
F&W Distribution LLC
07.2013 - 05.2026
Cashier
Micheals Arts And Crafts
09.2012 - 04.2013
High School Diploma -
Ulysses S. Grant High School
Some College (No Degree) - Criminal Justice
Los Angeles Valley College