Claudia Lopez
Los Angeles
Summary
Motivated administrative professional with over 15 years of experience in delivering exceptional administrative and customer service support. Proven ability to enhance operational efficiency and streamline processes in dynamic environments. Strong understanding of day-to-day operations and commitment to continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
On Site Supervisor
OSI Staffing
Downey
11.2019 - Current
- Oversaw supervision of over 150 employees, ensuring compliance and productivity.
- Managed onsite operations daily to uphold company standards.
- Handled client interactions, resolving issues promptly and professionally.
- Directed team activities, including scheduling, training, and performance evaluations.
- Conducted check-ins to guarantee order fulfillment and client retention.
- Tracked staff attendance, payroll, and timekeeping accurately.
- Enhanced workflow efficiency, minimizing delays and boosting output.
- Ensured continuous adherence to workplace safety protocols.
Branch Manager
OSI Staffing
Bell Gardens
01.2019 - 10.2019
- Conducted customer service interviews to assess candidate suitability for placement.
- Managed recruiter communications and job orders to enhance workflow efficiency.
- Ensured meticulous documentation and information collection throughout the recruitment process.
- Built strong client relationships that led to successful staffing placements.
- Oversaw recruitment events to attract potential candidates and enhance outreach.
- Led a team of recruiters and coordinators to achieve hiring and placement objectives.
- Executed full cycle recruitment process, ensuring effective sourcing and onboarding of candidates.
- Maintained compliance with labor laws, company policies, and safety regulations.
Admissions Representative
UEI College
Encino
12.2015 - 03.2018
- Achieved and surpassed monthly enrollment and start targets consistently.
- Cultivated strong relationships with students to enhance retention during enrollment phase.
- Conducted interviews to evaluate student goals, career interests, and program compatibility.
- Guided applicants through enrollment process, ensuring completion of applications and documentation.
- Maintained precise records in systems and monitored lead activities effectively.
- Explained program options, tuition, and financial aid details clearly to prospective students.
- Contacted and followed up with prospective students via phone, email, and in-person meetings.
Admissions Coordinator
UEI College
Encino
09.2014 - 12.2015
- Guided prospective students through admissions and enrollment from inquiry to registration.
- Collaborated with financial aid, academic, and administrative departments for seamless onboarding.
- Followed up on leads through phone, email, and in-person meetings to increase student enrollment.
- Maintained accurate student records, ensuring compliance with school policies and regulations for data integrity.
- Oversaw financial aid packaging accountability for new students.
- Facilitated meet and greets for new students to foster community integration and support transition.
- Managed customer service inquiries related to proof of graduation.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2006
Skills
- Computer and software proficiency
- Accurate message delivery
- Payroll support and timesheet management
- Documentation and record keeping
- Safety compliance and policy enforcement
- Reporting and data tracking
- Microsoft Office Suite expertise
- ATS/CRM systems knowledge
- Customer service experience
- Sales experience
- High-volume workforce coordination
- Attendance tracking and timekeeping
- Employee performance monitoring
- Onboarding and orientation management
- Shift planning and coverage management
- Productivity improvement strategies
- KPI tracking (attendance, turnover, fill rates)
- On-site experience
- Bilingual: Spanish
Languages
Spanish
Professional
Certification
- CPR Certified
- Forklift Certified
Timeline
On Site Supervisor
OSI Staffing
11.2019 - Current
Branch Manager
OSI Staffing
01.2019 - 10.2019
Admissions Representative
UEI College
12.2015 - 03.2018
Admissions Coordinator
UEI College
09.2014 - 12.2015
High School Diploma -
Belmont High School