Claudia Lagrasta

• Provided expert advice on skincare, make, haircare and fragrance tailored to individual client needs.

• Consistently met sales targets by leveraging deep product knowledge and cross-selling strategies.

• Developed exceptional customer service by addressing customer concerns and complaints with empathy and professionalism.

• Processed large transactions efficiently and accurately while promoting Sephora's loyalty program.

• Ensured seamless daily store operations while complying with company standards in inventory management, and stock replenishment.

• Monitored and maintained accurate stock levels to minimize shrinkage, and maximize product availability for customers.

• Collaborated with leadership to develop and execute operational plans aligning with sales goals and store objectives.

• Maintained an organized cash station and maintained rigorous COVID-19 cleaning guidelines during the height of the pandemic
• Balanced cash drawers during shifts and counted/ deposited money at the end of the shift
• Maintained floor area, organizing shelves and racks
• Memorized codes for over80 produce items
• Answered customer questions regarding products and services, company policies and pricing
• Resolved customer complaints, addressed returns and exchanges, and assisted customers with refunds or product replacements
• Lottery experience following Ontario regulations including ID checks and insuring signatures on tickets

• Processed orders in person and through the phone, and increased orders with upselling
• Extremely fast paced work environment, serving hundreds of customers daily
• Kept cooked orders moving quickly to take-out, delivery and dine-in customers, while keeping an updated POS system
• Accurately followed order labels according to customer specifications
• Prepared for expected days’ business by prepping, measuring, and labeling ingredients before opening
• Adhered to food health and safety requirements, and COVID-19 safety guidelines during the early stages of the pandemic