Claudia Maria Sas
Chateauguay,QC
Summary
Accomplished Senior Customer Service Representative with a proven track record at Canada Life, excelling in complaint resolution and customer support. Leveraged persuasive communication and teamwork to surpass performance targets and reduce delinquencies, enhancing company reputation. Known for exceptional product knowledge and maintaining professionalism under pressure, consistently delivering superior client service.
Enthusiastic Senior Customer Service Representative with more then 16 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Assurance Analyst position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Canada Life
02.2008 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Debt Collector Agent
CBCL
05.2007 - 02.2008
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
Education
High School Diploma -
Liceul Teoretic Dumraveni
Romania06.2000
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call center experience
- Customer Service
- Calm Under Pressure
- Understanding Customer Needs
- Teamwork and Collaboration
- Product and service knowledge
- Computer Skills
- Calm and Professional Under Pressure
- Product Knowledge
Languages
Timeline
Senior Customer Service Representative
Canada Life
02.2008 - Current
Debt Collector Agent
CBCL
05.2007 - 02.2008
High School Diploma -
Liceul Teoretic Dumraveni
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