Claudia J. Giggetts
Newport New,Va
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through a of years of performance. Innovative technology professional with several years of diverse experience. Proven success in leading projects from start to finish and contributing to organizational growth and success.Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
18
18
years of professional experience
Work History
Temporary Support Assistant
EPCOR USA Inc.
Remote Work From Home
03.2026 - Current
- Assisted in managing customer inquiries, ensuring timely and effective resolution of issues.
- Coordinated with team members to streamline support processes and improve service delivery.
- Maintained accurate records of customer interactions using CRM software for tracking purposes when needed.
- Provided administrative support by preparing reports and organizing documentation for management review on accounts when required.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Webmail
EPCOR USA Inc.
Remote Work From Home
07.2024 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Learned how to response to customer via email using a template format.
- Learned how to verify documents, such as; death certificates, photo id's, lease agreement and etc.
Customer Service Representative I
EPCOR USA Inc.
Remote Work From Home
12.2022 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to customer requests.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained new staff on company policies, procedures, and best practices in customer service.
- Implemented process improvements that increased operational efficiency within the customer service department.
- Provided mentoring to new hires, contributing to their successful integration into the team; shadowing new hires.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Correct service orders, updated accounts, and maintained detailed records for management.
- Identified and resolved discrepancies and errors in customer accounts.
JRP EMERGENT CARE
EPCOR USA Inc.
Remote Work From Home
05.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Customer service is always priority.
- Learn to use SAP system to look up accounts and see third party relations.
- Learned how to dispatch calls to FSR's for EPCOR USA.
- Contact FSR's to gain any information about work or emergencies within an area.
- Learn how to use Outage Map to add, edit, or delete an outage.
- Learn how to use EPCOR Canadian System to locate properties, schedule service orders for turn-on and turn-off's, repair turn-on and turn-off's.
- Schedule root maintenance (RMP) or send inquiries.
- Transfer to T2 for emergencies.
- How to identify water, sewer, storm water lines and catch basins.
- How to toubleshoot to see if the issue of drainage is an EPCOR or internal issue.
- Learned how to communicate issues between T1, T2 and FSR's.
JRP CONSERVATION PROGRAM
EPCOR USA Inc.
Remote Work From Home
04.2024 - 07.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conservation: learned how to troubleshoot high usage concerns, such as toilet dye testing, or reading a meter for movement.
- Request data log and explaining information to customers.
- Resolutions: learned how to understand billing for adjustments and to calculate adjustments.
- Follow up with customers about issues and closing out cases.
Customer Service Representative
Faneuil Inc.
Remote Work From Home
10.2020 - 12.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations, ensuring timely and accurate responses to customer needs.
- Implemented process improvements that enhanced efficiency in handling customer requests.
Customer Service Representative (VEC)
Faneuil Inc.
Remote Work From Home
10.2020 - 12.2022
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective solutions.
- Utilized CRM software to track customer interactions, enhancing service delivery and satisfaction.
- Collaborated with team members to streamline processes, improving operational efficiency in customer support.
- Handling customer complaints and inquiries about their accounts for unemployment.
Bus Driver
Suffolk Public Schools
Suffolk, VA
05.2014 - 03.2020
- Ensured safe and timely transportation of students to and from school.
- Conducted routine vehicle inspections to maintain operational safety standards.
- Managed student behavior during transit to promote a positive riding environment.
- Collaborated with school staff to coordinate schedules and address transportation needs.
- Provided emergency response assistance, ensuring student safety in critical situations.
- Enhanced route efficiency through strategic planning and real-time adjustments.
- Implemented safety drills, reinforcing compliance with district regulations and policies.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
Military Truck Driver
Army Reserve
Greenville, NC
10.2008 - 10.2016
- Operated military vehicles under diverse conditions, ensuring mission readiness and safety compliance.
- Conducted pre-trip inspections and maintenance checks to uphold vehicle reliability and performance standards.
- Coordinated transport logistics for personnel and equipment during training exercises and deployments.
- Trained junior drivers on safety protocols and operational procedures, enhancing team efficiency and effectiveness.
- Navigated complex terrain using GPS technology to optimize route planning and execution of missions.
- Implemented safety measures that reduced incidents during operations, fostering a culture of accountability among peers.
- Developed standard operating procedures for vehicle operation that improved consistency in training practices.
- Maintained accurate records of trips, cargo manifests, and maintenance activities for compliance purposes and future reference.
- Demonstrated adaptability in response to changing mission requirements, adjusting transport routes or procedures as necessary to achieve objectives.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2002
Skills
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Calendar management
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Telephone and email etiquette
Timeline
Temporary Support Assistant
EPCOR USA Inc.
03.2026 - Current
JRP EMERGENT CARE
EPCOR USA Inc.
05.2025 - 07.2025
Webmail
EPCOR USA Inc.
07.2024 - Current
JRP CONSERVATION PROGRAM
EPCOR USA Inc.
04.2024 - 07.2024
Customer Service Representative I
EPCOR USA Inc.
12.2022 - Current
Customer Service Representative
Faneuil Inc.
10.2020 - 12.2022
Customer Service Representative (VEC)
Faneuil Inc.
10.2020 - 12.2022
Bus Driver
Suffolk Public Schools
05.2014 - 03.2020
Military Truck Driver
Army Reserve
10.2008 - 10.2016
High School Diploma -
Lake Taylor High School