Claudia Jarquin
Novato
Overview
10
10
years of professional experience
Work History
Patient Care Consultant
Kimberly Henry Plastic Surgery
02.2023 - 01.2025
- Answered telephone calls to offer office information, schedule appointments, answer questions, and direct calls to staff.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Checked patients in and out and collected payments.
- Enhanced patient experience by efficiently scheduling surgeries, managing appointment calendars and ensuring appropriate pre-operative preparations were completed.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations for Spanish speaking patients.
Patient Service Representative
Redwood Family Dermatology
10.2020 - 08.2021
- Supported nurse to deliver highest quality medical care. Including aesthetic treatments to patients. Held accountable for opening back office, setting up rooms, and turning on lasers. Numbed clients and prepped for treatment.
- Served as bilingual communicator, assisting with Spanish translation.
- Managed inventory and coordinated with supplier for general back-office supply.
- Recognized as trusted employee, closing office at end of day.
Server
Buckeye Roadhouse, Mill Valley
05.2015 - 09.2020
- Ensured positive fine dining experience for high-value customers by ensuring each guest received immediate, personalized, and professional attention. Performed various tasks, such as greeting and seating customers, providing with menus, making recommendations, taking orders, and serving dishes. Analyzed customer requirements and recommended items based on preferences, dietary, and allergic restrictions of guests. Followed proper plate presentation and garnished set up details.
- Maximized customer satisfaction by proactively addressing queries and resolving complex issues.
- Maintained detailed knowledge of menu items and ingredients to answer customer queries.
Education
Associate of Arts Degree - 42 Credit Hours
Cerro Coso Community College
RidgecrestSkills
- Versatile professional with experience in operations management, customer service, and sales
- Excel at leveraging an in-depth knowledge of products to offer best-suited solutions to clients
- Refined communicator with the ability to interact easily with people from diverse backgrounds and cultures
- Ability to support the general administrative functions of including answering phones and maintaining records
- Expert at prioritizing workload and implementing best practices to attain maximum productivity
Timeline
Patient Care Consultant
Kimberly Henry Plastic Surgery
02.2023 - 01.2025
Patient Service Representative
Redwood Family Dermatology
10.2020 - 08.2021
Server
Buckeye Roadhouse, Mill Valley
05.2015 - 09.2020
Associate of Arts Degree - 42 Credit Hours
Cerro Coso Community College
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