Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Claudia Iskra

Becancour

Summary

With a proven track record at NEAS Inc., I excel in office management and customer service, enhancing team productivity and maintaining high confidentiality standards. My organizational skills and adept handling of office administration tasks have significantly improved operational efficiency. I foster a collaborative environment, ensuring seamless integration and retention of personnel.

Overview

17
17
years of professional experience

Work History

Office Manager

NEAS Inc.
09.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Coordinator

NEAS Inc.
10.2010 - 03.2023
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Data Entry Clerk

NEAS Inc.
04.2008 - 10.2010
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Office Manager

NEAS Inc.
09.2023 - Current

Coordinator

NEAS Inc.
10.2010 - 03.2023

Data Entry Clerk

NEAS Inc.
04.2008 - 10.2010

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Claudia Iskra