Summary
Overview
Work History
Education
Skills
Certification
Computer Skills
References
Languages
Timeline
Generic

Claudia Harper

Elmsdale,Prince Edward Island

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clerk 5- MSEH

Health PEI
O'Leary, PE
08.2024 - 12.2024
  • Managed resident records and ensured accuracy in documentation.
  • Coordinated communication between staff, residents, and families smoothly.
  • Scheduled appointments and arranged transportation for residents efficiently.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Organized and maintained filing systems for confidential documents.
  • Utilized computer software programs to create reports, labels, forms.
  • Operated cash register to process cash, check, and credit card transactions.

Clerk 5- Home Care

Health PEI
O'Leary, PE
08.2023 - 08.2024
  • Maintained inventory levels of office supplies and equipment as needed.
  • Organized and maintained filing systems for confidential documents.
  • Troubleshot office equipment, computer hardware and software issues.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Answered telephones, directed calls, and took messages.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Utilized computer software programs to create reports, labels, forms.

Medical Secretary- Primary Care

Health PEI
Alberton, PE
05.2023 - 08.2023
  • Maintained confidentiality of records relating to clients' treatment
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Assisted with referrals and prepared medical records for patients.
  • Scanned documents into EHR systems according to established protocols.

Medical Office Assistant

Health PEI
Tignish, PE
05.2020 - 08.2020
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Prepared patient charts prior to each appointment.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Managed medical records using an electronic health record system.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Medical Administrative Assistant -

Academy of Learning
Slemon Park, PE
02-2023

High School Diploma -

Westisle Composite High School
Elmsdale, PE
06-2019

Skills

Health Care

● Created and maintained accurate and confidential patient files

● Addressed, documented, and responded to incoming and outgoing calls and correspondence

● Maintained a presentable reception area, paying close attention to the entryway and periodicals

Customer Service

● Adapted to serve in a busy environment

● Interacted with customers

● Keeping a well-sanitized area

● Satisfied customers with fast, friendly, and knowledgeable support

Administrative

● Determined daily needs by following directions or independently reading work orders and schedules

● Continually cleaned work areas and equipment

● Unloaded incoming inventory and placed products onto shelves

● Processed work orders and prioritized jobs

● Administrative Support

Certification

  • First Aid and CPR
  • Hand hygiene and sanitization
  • WHMIS
  • DELF B1

Computer Skills

  • AlayaCare
  • Sceduling
  • Keyboarding
  • Microsoft Excel
  • Outlook
  • CHR
  • Cerner
  • Microsoft Windows
  • Microsoft Word
  • Access
  • Sage 50
  • Power Point
  • Teams

References

  • Lisa Campbell- Home Care Manager- 902-303-5638
  • Susanne LaPierre- Nurse Manager- 902-213-3043

Languages

English 

French

Timeline

Clerk 5- MSEH

Health PEI
08.2024 - 12.2024

Clerk 5- Home Care

Health PEI
08.2023 - 08.2024

Medical Secretary- Primary Care

Health PEI
05.2023 - 08.2023

Medical Office Assistant

Health PEI
05.2020 - 08.2020

Medical Administrative Assistant -

Academy of Learning

High School Diploma -

Westisle Composite High School

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Claudia Harper