Claudia Godinez Vargas
San Jose
Summary
Operations professional prepared to excel in dynamic environment. Proven track record in optimizing workflows and enhancing productivity. Valued team collaborator with focus on achieving results and adapting to evolving demands. Skilled in logistics, process improvement, and stakeholder management. To secure a position in customer service, with opportunities for career advancement.
Overview
34
34
years of professional experience
Work History
Sales Operations Representative II
AIRGARD
08.2022 - Current
- Streamlined daily operations by coordinating workflow among team members.
- Monitored inventory levels and facilitated timely procurement of supplies.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Trained new employees on company protocols and best practices for optimal performance.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Increased customer satisfaction through exceptional service and communication skills.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Generated and distributed documentation for orders.
- Delivered prompt service to prioritize customer needs.
Lead (Game Day/ Event or Non Event)
Fanatics Corp
11.2017 - 08.2022
- Open and Close the team store
- Count tills and safe
- Customer Service
- Manage 1 to 20 cashiers
- Change displays and mannequins
- Clean and maintain the back stock
- Make jersey for customers and 49ers personnel
- Set up another store location within the stadium for game day events and /or concerts
- Nominee for Supervisor of the year 2019 Jim Wyatt Award
Customer Service Representative/ Sales Order Administrator / Sr. VMI Analyst / Sales Ops Account Manager
SanDisk Corporation
04.2002 - 08.2014
- Managed Latin America Region (2003-2006) (2007-2011) (8/2012- 3/2013)
- Managed General Distributors (2003-2009) (8/2012- 8/2014)
- Managed Evaluation (Sample) Request (2003-2009) (8/2012-3/2014)
- Managed OEM Distributors Accounts (1/2012 – 8/2012) (4/2014 to 8/2014)
- Backlog Maintenance
- Trainer
- Microsoft Office
- Data Entry for several regions (2002-2006)
- Assisted Customer Service Reps (2002-2006)
- Archiving
- Filing
- Collaboration calls with Sales, Customers in Retails and OEM
- QAD and SAP MRP system
- Processing of RMA’s
- Customer Service
- Supply Checks
- Work with Fulfillment Team
- Work with Reverse Logistics on shipping Refurbished orders
- Employee Activities Committee Core Member
- Ensured orders came into MRP system via EDI correctly
Assistant Office Manager
Waiters On Wheel
10.1998 - 11.2001
- Data Entry
- Accounts Payable
- Managed office staff and/or waiters
- Trainer
- Filing
- Arching
- Customer Service
Cashier/Lead/Supervisor
Paramounts Great America
03.1992 - 10.1998
- Customer Service
- Cash Handling
- Stocking
- Scheduled a staff from 2 to 20 people
- Displays
- Ordering
- Trainer
Cashier
Ups N Down
10.1995 - 05.1996
- Customer Service
- Cash Handling
- Stocking
Education
High School Diploma -
William C Overfelt High School
San Jose, CA06.1993
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Operations Representative II
AIRGARD
08.2022 - Current
Lead (Game Day/ Event or Non Event)
Fanatics Corp
11.2017 - 08.2022
Customer Service Representative/ Sales Order Administrator / Sr. VMI Analyst / Sales Ops Account Manager
SanDisk Corporation
04.2002 - 08.2014
Assistant Office Manager
Waiters On Wheel
10.1998 - 11.2001
Cashier
Ups N Down
10.1995 - 05.1996
Cashier/Lead/Supervisor
Paramounts Great America
03.1992 - 10.1998
High School Diploma -
William C Overfelt High School