Claudia Garcia
Reseda
Summary
At Anthem, as a Senior Employer Service Representative, I excelled in customer support and database maintenance, enhancing customer satisfaction by resolving issues swiftly. Known for outstanding complaint handling and service recommendations, I developed empathetic client relationships, significantly exceeding service standards without relying on numerical achievements.
Friendly and communicative individual with knack for problem-solving and customer satisfaction. Possesses foundational knowledge in customer service principles and adept at handling inquiries and resolving issues efficiently. Dedicated to making positive impact through excellent service and effective communication.
Overview
27
27
years of professional experience
Work History
Employer Service Representative Sr.
Anthem
09.1997 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provides assistance for executive complaints.
- Direct contact for Health Benefit Offers, Judge, Assembly member, etc.
Education
No Degree - Claims Examiner And Billing
American Career College
CA09-1997
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Service recommendations
- Data entry
- Customer service
President Award
I was nominated by my peer and was selected to receive the first President Award for excellence.
Languages
Spanish
Professional Working
Timeline
Employer Service Representative Sr.
Anthem
09.1997 - Current
No Degree - Claims Examiner And Billing
American Career College
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