Claudia Franco

• Responsible for scheduling and department productivity
• Work closely with clients to book, plan, and oversee private dining events
• Oversee monthly profit and loss statements - seek opportunities to increase financial performance YOY
• Provide coaching, performance feedback and ongoing training for employees to enhance performance, service standards and operational efficiency
• Handle special requests and resolve guest concerns in a timely and proactive mannerism - establish relationships with returning clientele
• Hands-on and liaison with FOH & BOH operations - work closely with the Chef de Cuisine

• Direct involvement with FOH & BOH teams to ensure seamless operational execution
• Assisted with the coordination and execution of private dining events
• Inventory Management to assist with cost control
• Assisted with staff training and onboarding of new employees

The Lodge, Front Desk

• Assist with room assignments for transient and group reservations for 202-tiered category guest rooms
• Assist and support clerk staff with daily operations: check-in/out process, guest billing, room moves, day-of-bookings, daily reports, etc.
• Serve as Manager on Duty, resolving any arising guest issues: room assignments, billing discrepancies,overall experience, etc. ensuring favorable outcomes for guests and the operation
• Communicate and collaborate with Housekeeping, Room Service, and Engineering for day-to-day operations

The Inn at Spanish Bay, Pèppoli Restaurant

• Supported front and back of the house staff, being hands-on to ensure efficient and quality service for all guests
• Assisted with the booking, planning and execution of private dining reservations and restaurant buyouts
• Oversaw staffing and controlled labor based on business demand
• Assisted with inventory management and product ordering based restaurant and staff supply needs

• Responsible for leading a learning hub during the academic year to aid student's academic development and navigation of an online learning environment
• Led After-School programs and summer camps for children (ages 6-15) providing recreational and team building activities
• Curated daily event itineraries for camp sessions
• Collaborated on the planning, promotions and execution of live and virtual diverse community-wide events
• Assisted the Finance Department with renewal and granting of business licenses

• Managed a Concession Tent at the 2020 Pro-Am Tournament and 2021 Concours d’Elegance, directing employees, volunteers, cooks, and cashiers on daily operations, sales, meal breaks, etc.
• Oversaw cash concessions at the 2022 AT&T Pro-Am and collaborated with the representatives of Meiomi, Patron and High Noon meeting their daily staffing and supply needs
• Responsible for daily inventory management, product ordering and employee timekeeping