CLAUDIA FARINA
Customer Service/sales
Toronto,On
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Childcare owner
Self-employed
1 2016 - Current
- Managed daycare inventory and daily requisitions
- Provided a physically safe and emotionally supportive environment showing sensitivity to the individual needs of the children in all aspects of development
- Assisted with the provision of an inclusive, multicultural and non-oppressive atmosphere for the children and their families
- Housekeeping and maintenance of program space.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Server
Buca Yorkville
05.2015 - 12.2015
- Maintained clean and orderly dining area for enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Dbar Four Seasons Hotel Toronto
09.2014 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender and Server
Sassafraz Restaurant
06.2013 - 08.2014
- Managed Bar inventory and daily requisitions
- Followed bar recipes to deliver consistent drink quality, controlled costs, and maximized guest satisfaction
- Maintained an updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Bartender and Server
Dunne and Crescenzi enoteca – Dublin, Ireland
05.2007 - 07.2008
- Set up bar for operation, obtained cash bank and stocked the service bar
- Entered orders into the computer system quickly and in proper sequence.
Fine Dining Server
Botticelli Restaurant – Malahide, Ireland
02.2007 - 05.2007
- Provided friendly and attentive service and exceptional hospitality
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Back Server
La Veranda Restaurant, Four Seasons Hotel – Milan, Italy
06.2006 - 12.2006
- Set dining tables according to type of event and service standards
- Routinely cleaned work areas, glassware, and silverware during each shift
- Consistently offered professional, friendly, and engaging service.
Server
Catering and Special events Service – Milan, Italy
06.2005 - 06.2006
- Worked for a private company that offered catering and banquet services as a server for special events, private parties and weddings.
Education
Certificate of Specialization - Hospitality And Tourism Management
Aibes Bartending School (Associazione Italiana Barmen E Sostenitori)
01.2005 - 2005.01
Certificate of Specialization -
I.A.L (Innovazione, Appredimento, Lavoro) Professional Hospitality School
01.2004 - 2004.01
Skills
Exceptional customer service
Customer-focused
Thrives under pressure
Attention to details
Effective multi-tasker
Able to work autonomously or in a team
Upbeat, friendly and positive environment
Highly responsible and reliable
Well organized
Certification
Driver license
Languages
Fluent in Italian and English
References
References available Upon Request
Timeline
Server
Buca Yorkville
05.2015 - 12.2015
Server
Dbar Four Seasons Hotel Toronto
09.2014 - 05.2015
Bartender and Server
Sassafraz Restaurant
06.2013 - 08.2014
Bartender and Server
Dunne and Crescenzi enoteca – Dublin, Ireland
05.2007 - 07.2008
Fine Dining Server
Botticelli Restaurant – Malahide, Ireland
02.2007 - 05.2007
Back Server
La Veranda Restaurant, Four Seasons Hotel – Milan, Italy
06.2006 - 12.2006
Server
Catering and Special events Service – Milan, Italy
06.2005 - 06.2006
Certificate of Specialization - Hospitality And Tourism Management
Aibes Bartending School (Associazione Italiana Barmen E Sostenitori)
01.2005 - 2005.01
Certificate of Specialization -
I.A.L (Innovazione, Appredimento, Lavoro) Professional Hospitality School
01.2004 - 2004.01
Childcare owner
Self-employed
1 2016 - Current
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