Claudia Dilley
REDWOOD CITY
Summary
I've graduated with an associates of science with honors for clinical medical assistant at Canada College. I started my medical career with Kaiser and would like to continue my career as a registered nurse. Kaiser has shaped me to be a compassionate, patient care focused and taught me to be fluid with innovate methods and technology. I have been with my pediatrics department all fifteen years but have helped within kaiser at Occupational medicine, Acupuncture, Urgent care, worked during COVID and our seasonal flu clinic. Kaiser has given me the exposure and experience to become proficient with our healthcare protocols and policies. I'm ready to share my new expertise as a nurse and continue providing to our patients.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Redwood City, CA
12.2010 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring compliance with protocols.
- Managed patient scheduling and coordinated follow-up appointments to enhance care continuity.
- Administered medications and vaccinations, maintaining accurate records of patient interactions.
- Conducted and processed specimens using advanced diagnostic equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered patient care procedures, ensuring compliance with safety and health regulations.
- Assisted medical staff in clinical tasks, enhancing workflow efficiency and patient satisfaction.
- Coordinated appointment scheduling, optimizing daily operations and reducing patient wait times.
- Trained new staff on office protocols and clinical procedures, fostering a collaborative team environment.
Education
Associate of Science - Nursing
College of San Mateo
San Mateo, CA05-2026
Associate of Science - Clinical Medical Assisting
Canada College
Redwood City, CA12-2010
Skills
- Patient scheduling
- Medical terminology knowledge
- Patient-focused care
- Reliable team player
- Electronic medical records
- Compassionate
- Immunization administration
- BLS Certification
- Fluent in Spanish
Timeline
Medical Assistant
Kaiser Permanente
12.2010 - Current
Associate of Science - Nursing
College of San Mateo
Associate of Science - Clinical Medical Assisting
Canada College