Claudia Cerna
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Aramark Bishop Strachan School
06.2017 - Current
- Greeted customers and answered inquiries regarding menu items and specials.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Demonstrated versatility by quickly adapting to various roles within the foodservice environment as needed.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared tables by laying out napkins and utensils, refilling condiments, and performing other preliminary tasks.
- Cleaned and organized kitchen, dining, and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
Coat Check Attendant
Robinson Show Service Inc
12.2023 - Current
- Enhanced customer experience by efficiently handling coat check duties and providing exceptional service.
- Assisted guests with their belongings, displaying professionalism and attention to detail at all times.
- Greeted customers and offered them assistance.
- Promptly responded to all requests for assistance.
- Handled challenging situations calmly under pressure, maintaining composure while finding solutions quickly.
- Efficiently processed a large number of coats during peak periods, ensuring minimal wait times for guests.
Dog Sitter
Rover: Sitters & Dog Walkers
12.2022 - Current
- Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
- Ensured dogs' well-being by adhering to specific dietary restrictions and administering medications as required.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Contributed to clients' peace of mind by sending regular updates on their pets, including photos and videos.
Education
Certificate - Food Service Worker
Centennial College Food And Hospitality
Scarborough, ONSkills
- Attentive Service
- Work Assignments
- Attention to Detail
- Team Oriented
- Complex Problem-Solving
- Fast-Paced Customer Service Environment
- Wide range of cell phone and Computer Ability
- Other languages: Spanish native speaker
Volunteering
Mealtime Assistant
CastleView Wychwood Towers Long-Term Care Home
Toronto, On 03/2023 - 01/2024
- Assisting residents with eating while informing nurse of quantities eaten
- Working as a porter to bring residents to various facilities within the institution such as the dining room, chapel, and recreational center
Timeline
Coat Check Attendant
Robinson Show Service Inc
12.2023 - Current
Dog Sitter
Rover: Sitters & Dog Walkers
12.2022 - Current
Food Service Worker
Aramark Bishop Strachan School
06.2017 - Current
Certificate - Food Service Worker
Centennial College Food And Hospitality
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