Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Casadiego Granda

Business Administrator
Ottawa,ON

Summary

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Cardanes & Partes Diesel Ltd.
02.2014 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Responded to inquiries from callers seeking information.
  • Maintained inventory of office supplies and placed orders.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Coordinator

Lattice Systems & Compania Ltd.
04.2005 - 01.2014
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Retail Assistant Manager

Almacenes Chic Ltd.
01.2000 - 01.2005
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

BBA - Business Administration

Universidad Autonoma Del Caribe
Barranquilla, Colombia
05.2001 -

Diploma - Business Intelligence Analytics

Universidad De La Sabana
Bogota, Colombia
05.2001 -

Diploma - Market Access

Universidad Del Bosque
Bogota, Colombia
05.2001 -

Skills

- Fast Learner -Customer Service - Time Management

- Microsoft Office - Organized - Strong Problem Solver

- Dedicated Team Player - Marketing strategy - Positive Attitude

Languages

English
Spanish

Timeline

Administrative Assistant

Cardanes & Partes Diesel Ltd.
02.2014 - 03.2024

Administrative Coordinator

Lattice Systems & Compania Ltd.
04.2005 - 01.2014

BBA - Business Administration

Universidad Autonoma Del Caribe
05.2001 -

Diploma - Business Intelligence Analytics

Universidad De La Sabana
05.2001 -

Diploma - Market Access

Universidad Del Bosque
05.2001 -

Retail Assistant Manager

Almacenes Chic Ltd.
01.2000 - 01.2005

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Claudia Casadiego Granda Business Administrator