Claudia Cannistus
Markham,ON
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
16
16
years of professional experience
Work History
Refund Cashier
Costco
06.2016 - 01.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered phone calls assisting with customer questions and complaints.
- Closed all the tills and counted money in the vault
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
Tax Advisor
Liberty Tax
01.2014 - 04.2016
- Successfully collect Instant Refund monies from clients who are not entitled to amount paid.
- Prepare and filed tax returns.
- Handle client inquiries and document issues raised.
- Organize and maintain client data and information.
Administrative Assistant
Lincare Ltd
01.2009 - 10.2012
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Fenton Medical Center
03.2008 - 08.2008
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated appointments, meetings and conferences.
- Inventoried and ordered supplies for office.
Education
License Certificate - Esthetics And Nail Care Technology
Canadian Royal Aesthetic Academy
Concord, ON06-2018
Office Administration
Centennial College
Scarborough, ON06.2014
Skills
- Responsible; Very good time management
- Ability to organize and prioritize in a fast-paced environment
- Leadership skills; exhibits good management
- Microsoft office programs (Publisher, Word, PowerPoint, Excel)
- Hospitality services
- Conflict management
- Administrative skills
- Fluent in English and Tamil
Timeline
Refund Cashier
Costco
06.2016 - 01.2024
Tax Advisor
Liberty Tax
01.2014 - 04.2016
Administrative Assistant
Lincare Ltd
01.2009 - 10.2012
Administrative Assistant
Fenton Medical Center
03.2008 - 08.2008
License Certificate - Esthetics And Nail Care Technology
Canadian Royal Aesthetic Academy
Office Administration
Centennial College
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