Claudia Borrelli
Brampton,ON
Summary
Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying professional needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Pathway Health Corp.
11.2021 - Current
- Overseeing and providing management support to the team as the first point of contact
- Organize & maintain files- records and process insurance forms
- Monitor account details for non-payments, delayed payments and other irregularities
- Review and upload documents and incoming faxes
- Follow up on, collect and allocate payments
- Research and resolve payment discrepancies
- Prepare correspondence and documents
- Organize and store paperwork, documents and computer-based info
- Photocopy and print various documents
- Update and maintain information on computer systems and in archives
- Assisting Medical Director
- Responsible for billing, invoicing, AR/AP
- Managing staff calendars
- Chair monthly admin meetings to cover any changes and encourage open dialogue
- Hire, onboard & train new employees
- Build and maintain relationships with contractors, and vendors to make decisions regarding operational activity
- Ordering office and maintenance supplies, products etc... including repairs
- Referrals, health records, legal representatives
- Banking
- Prepare and send outgoing faxes, mail and courier parcels
- Email and telephone communications
- Filing and data entry
- Prepare correspondence and documents
- Photocopy and print various documents
- Updated reports, managed accounts, and generated reports for the company database
- Coordinated office events, seminars and meetings for staff and clients
- Improved office operations by automating client correspondence, record tracking and data communications
Clinic Office Manager
Bolton Foot & Orthotic Clinic
07.2019 - 04.2021
- Lead office management including day to day operations
- Payroll
- Intakes/discharges
- Complete daily billing through EHC/WSIB portals
- Coded and entered daily invoices with Quick books
- Handled scheduling and managed timely and effective allocation of resources and calenders
- Administered payroll and maintained proper documentation of employee personnel
- Interpreted and communicated work procedures and company policies to staff
- Managed office inventory and placed new supply orders
- Automated office operations for managing client correspondence, payment schedules and data communications
- Reviewed files and records to obtain information and respond to requests
- Recruited and trained new employees to meet job requirements
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Social media & google reviews
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Office Administrative Assistant
Spinegroup
03.2018 - 08.2020
- Registrations, intakes and discharges
- Complete daily billing through portals
- Communicate with hospitals, physicians, adjusters, legal reps, case managers
- Billing invoicing discrepancies
- Enter procedure codes in software
- Maintained supply levels by closely monitoring inventory
- Verified benefits, and worked with insurance companies to obtain payments
- Oversaw office records and maintained strict document appointment schedules
- Resolved issues through active listening
- Oversaw appointments and scheduling
- Reviewed and sent records upon request
- Optimized systems for payment collections, AP/AR, deposits and record-keeping
- Maintained current knowledge of records systems and trained all new employees on correct usage
- Organized files and streamlined operations to improve efficiency
- Email and phone communications
- Maintained spreadsheets and weekly reports
Customer Service Manager
Andre Pierre
01.2012 - 12.2019
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Oversaw office financial management, including AP/AR and payroll administration
- Took ownership of customer issues and followed problems through
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Oversaw daily functions.
- Updated employee paperwork and records
- Increased office organization by developing more efficient filing system and customer database protocols
Office Admistrator
Ritacco Chiropractic
01.2010 - 12.2012
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Intakes and discharges
- Scheduling appointments
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Reconciled account files and produced monthly reports
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Email and phone communications
- Faxing, photocopying and scanning
Education
Certificate - OHIP Billing
Medix College
Online2023
Diploma - Office Administrator With Computers
ICS Canada
Ontario2003
License Certificate -
LCI Laser Hair Removal
Mississauga, ON1997
Diploma - Hairdressing
Marvel Hairdressing School
Toronto, ON1993
Skills
- Universal Scheduler, Accuro, Quickbooks, Telus eclaims, HCAI, WSIB
- Ability to prioritize
- Motivational style
- Accounts payable and receivable
- Detail-oriented
- Office management
- Banking operations
- A/P and A/R Payroll and benefits
- Billing & collections
- SABS, Accident Benefits
- Liaising with Adjusters/Case Managers/Physicians
- Microsoft Windows/365, Outlook, Excel, Sharepoint, PP, Teams
- Google Workspace
Timeline
Administrative Manager
Pathway Health Corp.
11.2021 - Current
Clinic Office Manager
Bolton Foot & Orthotic Clinic
07.2019 - 04.2021
Office Administrative Assistant
Spinegroup
03.2018 - 08.2020
Customer Service Manager
Andre Pierre
01.2012 - 12.2019
Office Admistrator
Ritacco Chiropractic
01.2010 - 12.2012
Certificate - OHIP Billing
Medix College
Diploma - Office Administrator With Computers
ICS Canada
License Certificate -
LCI Laser Hair Removal
Diploma - Hairdressing
Marvel Hairdressing School