Claudia Arp
Tiverton,ON
Summary
Extensive experience working in a fast paced environment. High accuracy rate, excellent eye for detail and multitasking capabilities. Dedicated to achieving exceptional customer service results on tight timetables as an integral part of your Kwik Way Team.
Overview
21
21
years of professional experience
Work History
Cashier/Customer Service Associate
Avondale
St Catharines, ON
02.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
- Help customers find specific products, answered questions and offer product advice.
- Process sales transactions in a timely manner to prevent long customer wait times.
- Bag purchases properly to prevent merchandise breakage.
- Maximize sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Verify customer identification for lotto, alcohol or tobacco purchases.
- Maintain professional store appearance by inspecting checkout area including cleaning, trash removal and other actions.
- Operation of Lotto Machine
- Closing of store and balancing cash at end of shift.
Creative Marketing Director
Royal LePage NRC Realty, Brokerage
St. Catharines, ON
09.2008 - 11.2021
- Participated in client meetings to discuss project scope, expectations and completion dates.
- Oversaw work of junior designers, keeping team members working within established deadlines.
- Enhanced design process by offering multiple solutions in conceptual models, layout and typography.
- Wrote precise specifications for printing and reproduction for printing vendors.
- Managed multiple design tasks with short deadlines by prioritizing job responsibilities.
- Generated digital image files for use in digital and traditional printing.
- Proficient in Photoshop and Adobe InDesign
- Created individual branding for real estate agents by designing cohesive looks between logos, business cards, marketing materials and signage.
- Submitted design ideas to plan projects with customers and managers.
- Developed engaging marketing and promotional advertisements to generate sales revenue for agents.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signage.
- Proficient in Adobe InDesign and Photoshop to design email blasts, catalogs, posters and other promotional materials.
- Worked with customers to present mockups and collect information for adjustments.
- Directed advertisement, banner and signage projects from conceptualization to final delivery.
- Conception to completion of print design and marketing.
- Oversaw office inventory and timely reordering of supplies.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Instructed new team members on correct procedures for all areas of operations.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared shipping documentation for marketing materials via Canada Post online.
- Efficient operation of Canon Copiers, folding and lamination machines.
Graphic Designer/Shipper/Receiver
The UPS Store
Grimsby, St. Catharines & Niagara Falls, ON
10.2003 - 09.2008
- Efficient operation of Xerox Copiers, cutter, folder and lamination machines.
- Proficient in Microsoft Publisher, Excel & Photoshop in technical operations department with project designs.
- Determined styles, size and arrangement of illustrations and graphics for clients.
- Created innovative design packages for clients.
- Shipment of contents with paperwork to support accuracy and records management.
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Implemented cost-effective methods for shipping including carriers such as CanPar and DHL to optimize shipping and receiving strategies.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Obtained required documentation to move cargo onward.
- Input weights, charges, discrepancies and other data in the UPS Connect Program
- Assembled cartons, crates and containers.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Packaged fragile items for shipping ensuring safe arrival.
- Utilized pallet jacks to move items to and from different locations.
Education
Associate of Arts - Graphic Arts
Sheridan College, Oakville
Associate of Arts - Art Fundamentals
Sheridan College, Oakville
High School Diploma -
Grimsby Secondary School
Skills
Experience in a fast paced environment
High volume turnaround with assigned projects
High accuracy rate with an excellent eye for detail
Excellent multitasking capabilities
Strong practical knowledge of the shipping industry
Extensive computer knowledge
Self motivator
Skilled project manager
Extremely reliable
Excellent Customer Service
Timeline
Cashier/Customer Service Associate
Avondale
02.2022 - Current
Creative Marketing Director
Royal LePage NRC Realty, Brokerage
09.2008 - 11.2021
Graphic Designer/Shipper/Receiver
The UPS Store
10.2003 - 09.2008
Associate of Arts - Graphic Arts
Sheridan College, Oakville
Associate of Arts - Art Fundamentals
Sheridan College, Oakville
High School Diploma -
Grimsby Secondary School
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