Claudia Ariza

Davinci Tech is a company dedicated to democratizing innovation and making it accessible to individuals and organizations through the transformation of people and processes leveraged by cutting-edge technological tools.

• Earned prestigious recognition as the recipient of the Google Cloud Partner of the Year Award for Data Analytics.
• Led the team to get three Specializations as a distinguished Google partner. Specializing in Google Applications Development, Google Data Analytics, and Work Transformations.
• Achieved outstanding 600% revenue growth within a span of just four years.
• Recovered CAD 450,000 by implementing improvements in accounting, tax, and regulatory reporting processes.
• Managed and coordinated cross-functional teams to successfully deliver more than 50 projects on time and within budget.
• Standardized critical processes and operational models through proactive guidance and continuous monitoring.
• Successfully implemented comprehensive dashboard systems to track and optimize performance indicators.
• Introduced cutting-edge methodologies such as OKRs (Objectives and Key Results), OPM (Ongoing Performance Management), and agile frameworks like Kanban and Scrum, achieving efficiency, improvement, and optimization in the process.
• Leave the company at 90% for the ISO 27001 certification.
• Throughout my tenure at Davinci Tech, my leadership and expertise have fueled remarkable achievements and fostered growth for the benefit of all stakeholders.

CMA is a non-profit organization dedicated to providing resources to low-income micro-entrepreneurs with limited access to formal financing, complemented by financial education and business skills development program aimed at improving their living conditions.

• Led the first-ever business fairs to enhance the entrepreneurial skills of the clients.
• Designed, implemented, and launched new insurance products for clients.
• Developed, executed, and introduced new credit products for our clients.
• Managed to reduce the operational cost through the implementation of electronic collection cards. Expanded the number of collection points from 350 to 6,200.
• Increase productivity by 10% by implementing a business model aligned with the strategic objectives.
• Implemented an operational monitoring model to support the achievement of the corporation's objectives.
• Enhanced the selection, training, and engagement processes for new employees.
• Achieved 5% higher social and financial goals and made business, risk, operational, HR, accounting, tax, IT, and information infrastructure changes that delivered value to customers with a positive impact on their business journey and overall well-being.

Banco de Bogotá is a leading financial institution within one of the country's most important business groups, employing over 40,000 employees and 12 million customers.

• Developed and executed a comprehensive sales strategy that led the bank to become the second-largest player in the government banking market.
• Negotiated and secured partnerships with key stakeholders to drive business growth. Increasing market share in government resources across 14 states of Colombia.
• Developed soft skills within my team of territory managers, which increased productivity by 7%.
• Provided specialized advisory services to government corporations.
• Achieving financial goals and objectives.
• Worked alongside the government's Banking Segment Management to structure a comprehensive training and development plan for newly appointed mayors and governors in January 2016. This programme covered topics such as government planning, resource acquisition, royalties, and technological support.
• Recognized at the commercial recognition convention for achieving outstanding results in 2015, with participation from the best territory manager and best home manager.
• Consistently ranked among the top performers in the commercial rankings.
• Through effective leadership and collaboration, my team and I made significant contributions within the specialized government banking model.

• Improved and optimized the suite of reports according to the needs of the retail banking sales force and the commercial vice presidency staff.
• Implemented a streamlined reporting process, resulting in a one-day reduction in workload for a team of 25 individuals while significantly enhancing the quality of reports produced.
• Coordinated the strategic and monitoring committees of the Retail Bank Vice Presidency to support the achievement of the proposed goals.
• Successfully obtained approval for new incentive plans for 10 positions within the Vice Presidency. Planned and evaluated quarterly contests for the sales force.
• Strategically planned, organized, and executed the commercial sales conventions, where 120 individuals were recognized for their excellent results in 2014. The event took place at an international destination.
• Restructured the department to align with the needs of the sales force.
• Completed the construction of commercial models for government banking, interbank business, and the mobile sales force.
• Led special projects aimed at capturing market opportunities.

• Developed and executed strategic guidelines, plans, and tactics to drive growth and profitability in the micro-entrepreneur segment.
• Revamped the value proposition and defined an enhanced service and sales model, increasing customer satisfaction and sales by 4%.
• Exceeded targets and budgets for microcredit products, the commercial portfolio, and commissionable products within the branch network, driving revenue growth and achieving exceptional financial performance.
• Defined and refined the service and sales model, aligning it with market demands and customer needs to maximize revenue generation.
• Established strategic guidelines to guide the team in achieving budgetary targets and positioning objectives, ensuring consistent growth and market success.

• Defined, developed, implemented, and monitored strategic guidelines and plans to effectively drive the development and evolution of the microfinance model, ensuring profitability, market participation, and social indicators.
• Developed and implemented the business strategy. exceeded social, financial, and budgetary expectations and goals, achieving growth rates exceeding 100%.
• Successfully implemented strategic guidelines that consolidated the microfinance unit, leading to its recognition as an additional unit economics within the bank.
• Achieved self-sustainability and generated profits for the Microfinance Unit, demonstrating its financial viability.
• Increase from 3 to 15 business units nationwide
• Expanded our reach to 311 municipalities, tripling the number of areas served.
• Managed a team of 400 dedicated collaborators, fostering a culture of collaboration, growth, and excellence.

• Guided and mentored a team of managers and account executives, fostering their professional growth and witnessing their positive evolution in sales skills, teamwork, and business structuring capabilities.
• Exceeded the established targets for each business unit, thanks to the remarkable progress achieved by my team in their respective competencies.
• Facilitated the advancement of several team members into other segments and areas of the bank, recognizing their outstanding performance and promoting their professional development.
• Successfully integrated the managers and account executives under

• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Exceeded the established commercial targets in each business unit where I served as a manager.
• Improved the portfolio's debt recovery rate for the clients under my supervision, leading to increased financial stability and reduced risks.
• Strengthened the teamwork and collaboration within the different branch offices, promoted a friendly cohesive work environment.
• Successfully built and nurtured a high-performing team.